Gerber Collision & Glass

Reviews

• HH

  Heather

  Apr 28, 2026
  1.0
  Save yourself the time and do not use this place! I was involved in a hit and run and I took my vehicle there to get an estimate trying to not involve Insurance and the estimator, Doug, stopped the estimate at $7500 and told me the vehicle was totaled out they don’t work on totals and recommended I file a claim with my insurance company. I filed a claim with my insurance company and they quoted me significantly less… $1300 after multiple phone calls trying to figure out what the heck the differences were I was told to bring the vehicle back in and the difference would then go to the insurance company, and if the vehicle was still totaled out, the insurance company would guide me on what to do and I would be able to take the vehicle back without being forced to repair it. The insurance company told me I could decline repairs! So I do that. I tell them at the drop off that I want the vehicle back and it does not have to be repaired, and I was then given an update after hours several days later that the vehicle was being repaired and not totaled out that the estimator gave me a different estimate saying that it had to be repaired and they technician did not think replacement was necessary. I never ever ever would’ve filed an insurance claim had this been the case because now I am not only out of pocket my deductible. I never the manager, Wes, to stop the repairs and give me my car back. He said I signed a paper saying it was to be repaired. My fault as I didn’t read all of the fine lines and simply TRUSTED Doug and the business. I am out of pocket for multiple weeks rental since it was a hit-and-run rental reimbursement was not covered and the manager, Wes, continued to try and make me feel as if I was crazy. He told me that I was changing my story each time because I did not tell him from the beginning I couldn’t afford the deductible where my personal finances didn’t need to be discussed. Nor should that have mattered. I asked for him to speak with the estimator and get back with me and he never got back with me admitted that he didn’t get back with me and then when I asked if he was willing to meet me halfway and take $250 off for the deductible, he insulted me by saying why would he do something like that because I signed a piece of paper even though he 100% knows that HIS estimator misquoted me. Wes was not willing to help the customer. He was willing to defend Doug the estimator who admitted he told me to file the insurance claim because the vehicle was going to be totaled out. Worst customer experience of my life. Spread the word these are not local people trying to help locals in this economy. They don’t care about you at all.
• MM

  Mari Meyrick

  Mar 23, 2026
  5.0
  Joe Hudson is the best in Asheville, hands down. They go the extra mile to take every bit of stress out of repairing your car . They return your car extra clean and always keep you updated and happy. Thank you so much. Doug was our agent and he kept us updated regularly.
• RH

  Rob Heskett

  Mar 18, 2026
  5.0
  I had to wait over a month to get my Avalon repaired from a fender bender. It was well worth the wait. The staff is friendly, the service was exceptional, and my car was finished a week earlier than they estimated. I was able to leave my rental there at pick up, which was an unexpected convenience. They even took the time to clean the sap off, so I got it back looking as close to new as it ever will. I’m impressed! I hope that I never need to return, but this will be my go to body shop going forward.
• SS

  Sheila

  Mar 16, 2026
  5.0
  I was referred to this repair shop by Import Concepts 2. They did the repair on my vehicle on a timely manner and it looks good as new. I'm very pleased. As an added bonus, my car was returned to me very fresh and clean. My windows were spotless, even the windshield inside and out.....not a single streak. I will recommend them to family and friends.
• B5

  Black Ángel 543

  Mar 9, 2026
  5.0
  They did an amazing repair work on my pickup truck, the service and attention was on point, always kept me informed about the process 👍🏼

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