Fields Chrysler Jeep Dodge RAM Asheville

Reviews

• BL

  Benny L

  Oct 8, 2026
  1.0
  Incompetent service staff acted like I asked them to do math when I pulled up for my appointment. For all their texting and emailing confirmation, they ushered me around and then wanted me to do the paperwork. Handed me a clipboard with a form on it. People get enough of that at doctor's offices. Lost a customer of 7 years today because you have that "uh-oh, a customer! What do we do!?" vibe and I do not have time for that. Nobody does. Go elsewhere and be treated like you've already done your job by showing up with money.
• RV

  Richard Vaughn

  Oct 7, 2026
  1.0
  Well, it’s been 2 days of calling trying to reach someone in the service department. Many voicemails and calls however no reply. My 2025 Jeep Grand Cherokee Limited with only 10k miles has thrown a check engine light. Took it in and was given an Enterprise rental as a courtesy car while they look into repair. However, the rental is due back tomorrow but no one will answer or call back to give a status on repair or push out rental return date. Seriously rethinking about using them again once my lease is up (leasing two $60k cars right now).
• ST

  Samantha Trantham

  Oct 6, 2026
  1.0
  If I could give 1 star, I WOULD. The sale of our vehicle was fine. Normal even. Everything after that has been nothing short of a nightmare from their service department. They are impossible to get ahold of, they send you to voicemails that ultimately hang up on you, they make multiple false promises (we will call you back within the hour, but never do),kept my vehicle for almost 2 weeks with no clarification on what was being done or how long, then when asked about a loaner car (or anything else) I was given 17,000 excuses. We have been repeat buyers from this dealership but after these recent experiences we will never be back. I’d take your service elsewhere.
• TK

  TJ Kane

  Oct 6, 2026
  1.0
  Hands-down, the worst experience I’ve had at a dealership getting my car serviced. Think twice before going here. Left my car on a Friday for oil change, tire rotation, and potential new brakes. Never heard from them all day and finally got in contact just before closing and they say they broke something with one of the brakes and they have to order a special part. Heard nothing over the weekend or Monday, finally after calling at least five or six times I get a hold of someone and they told me they’ll call me back. The next day Tuesday finally receive a call back saying that the part will be in over two weeks after I turned in the car. No loaner or rental car was offered. Seriously, this is not a joke. The lack of communication is ridiculous and I would save your money and go to a local service station.
• CC

  Christine Casoria

  Sep 30, 2026
  1.0
  I've had the worst experience with this service center. First of all, good luck actually getting anyone on the phone - you call to speak to the manager, and they don't answer and voice mailbox is full so you just get disconnected. It's an endless loop of trying to speak to a human and being hung up on. I had an appt for Sept 3 for a service appointment for a brake issue. It's now September 30th, and they still have my vehicle, with no end in sight. I have no ETA, just "we have the parts but they are too busy to work on it." I've been in a loaner from them (at my request, none was offered), but now they're demanding I return it even though my car repair isn't done. I have a warranty through Mopar, but next time I need a repair, I am pretty sure I'll go elsewhere.

Frequently Asked Questions About Fields Chrysler Jeep Dodge RAM Asheville