Enterprise Rent-A-Car

Reviews

• RH

  Rip Hunter

  Apr 30, 2026
  1.0
  Booked a convertible few days ago, was told they don’t have any similar vehicle but a pickup and malibu. Did not receive any prior call or notification on not having inventory.
• AB

  Amy Bessette

  Apr 29, 2026
  5.0
  Enterprise is always a great experience that's why I've been dealing with them for the past 6 years. The employees are very courteous & professional! I would highly recommend using Enterprise the next time you need a rental car.
• JB

  John Bloss

  Apr 28, 2026
  1.0
  Reservation confirmed for specific vehicle and price. Get to office and no cars are available. What do they think a confirmed reservation means?
• TT

  tenfiveeleven

  Apr 16, 2026
  1.0
  I'm not sure what's going on with this location, or with Enterprise in Asheville but, DO NOT GO TO THIS LOCATION AND CONSIDER RENTING FROM ANY OTHER RENTAL SERVICE! The 'manager' of this location, Jared, is rude, abrasive, abusive, hostile, and generally mean. I'm uncertain who would have hired him, or promoted him, but it speaks to the overall level of management and customer care in Asheville. Simply put, Enterprise DOES NOT CARE about you. You are an afterthought. Enterprise will not do anything to attempt to correct their errors, and instead employees like 'Jared' are installed to force customers into whatever pathetic disgusting vehicle they have on hand at the time. Jared 'the manager' of this location is horrid, hostile, and abusive. I would have provided my feedback to upper management, but today I have been 'escalated' to 'upper management' no less than 5 times, and no one has called me back! There is no 'upper management' in Asheville. Caveat Emptor! Buyer beware!! Stay far away from this location and far away from 'Jared'. The Enterprise management is welcome to contact me at any time, and if they had, I wouldn't have needed to leave a Public review! I ‘escalated’ my needs and concerns no less than 5 times today. Every time I was assured that ‘a manager would call me back soon.” My first escalation report and request was at 8:30am this morning, and I requested a contact 6 times over the day, from both corporate and the ‘local management.’ As of this writing, 14 hours later from my initial escalation request, NO CONTACT FROM ENTERPRISE MANAGEMENT OR CUSTOMER SERVICE has occurred. STAY AWAY FROM THIS LOCATION AND STAY AWAY FROM ENTERPRISE!! They do not care about customers, and hate their jobs. Jared is a prime example of the utter failure of Enterprise in Asheville. The lack of contact from any member of management is another. Definitely find any other location and any other rental service!
• CM

  Christine Matusiak

  Apr 15, 2026
  1.0
  I had a very bad experience at this location. The clerk, beautiful curvaceous african american woman with alot of primping and lipstick treated me horribly. I had previous experience where my driver's license gave a false positive for fraud at Hertz after I had reserved a car and walked 3 miles to pick it up and then I had the false positive so I couldn't pick up the car. So I went to this Enterprise location to ask them to scan my license the day before I needed the rental to see if I would have the same problem. But she refused, and basically said I must have a fraudulent license, which I do not. She was not busy, there were no other customers. I was not rude to her, but she actively called me crazy. I will never rent a car from Enterprise.