Need a rental car in Asheville, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Asheville location today.
Very smooth process, clean car (and new). Exceptional customer service! Jared went WAY above and beyond to assist me with my rental and I could not be more thankful. I highly recommend this Enterprise location & Jared the manager :)
BA
Brady Anderson
Aug 18, 2026
1.0
Had apple ear pods taken from the car
GA
Grayson Armour
Jul 21, 2026
5.0
I normally don't leave reviews on Google or Yelp or anywhere else, but the service I received at this Enterprise branch was so great that I feel I should. The staff here were entirely friendly, helpful, communicative, and flexible in every interaction I had with them. One gentleman stayed a few minutes after closing to secure my car when my flight came in a bit later than expected! Calling the branch and reaching a representative (a real person, not a robot) was incredibly easy by today's standards. And once I was connected, it was quick and easy to get any information I needed. Definitely recommend this place!
JM
Jessica Mead
Jul 15, 2026
1.0
I am extremely disappointed with my experience at Enterprise. I had a reservation to pick up a rental vehicle, only to arrive and be told they didn’t have one available.
The employee told me they had tried calling me several times the day before, but I never received a single phone call or voicemail. When I mentioned that I’ve seen other reviews from customers saying they were told the same thing, he simply insisted that he had called instead of trying to help resolve the situation.
What upset me even more was the lack of customer service. I explained that my family is leaving for vacation tomorrow and that not having a rental could ruin our trip. His response was basically a shrug, as if he didn’t care. He didn’t apologize, didn’t offer to check for another vehicle at a nearby location, and said he couldn’t even look up availability because he didn’t have access.
Meanwhile, the employee who had taken my information simply got up, grabbed her tablet, and walked outside without saying anything.
Reservations should mean something. If a vehicle isn’t going to be available, customers deserve an actual phone call, a voicemail, or some other form of communication—not just being told after they arrive that there’s nothing that can be done.
This was an incredibly frustrating and disappointing experience. I would not recommend this location based on the poor communication and complete lack of effort to help a customer.
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