Safelite AutoGlass

Reviews

• TH

  Tamone Hussey

  6 days ago
  5.0
  The fact that they will come to wherever you are, you’re home your job, etc. and complete the job in less than an hour just amazes me. My technician Greg was so great. He’s communicative, professional and very knowledgeable. He made the process quick easy and seamless. I would definitely recommend safe flight to all of my friends, family, and coworkers.
• JC

  Joe Chetelat

  Aug 27, 2026
  5.0
  Called Safelite on the Monday morning and the person on the phone was very thorough understanding and positive towards what we need to have done. All the information sent to my phone text messages and so forth and the text showed up the next morning completed within 30 minutes or a little longer quicker great service and couldn’t be happier.
• SN

  Su Narva

  Aug 22, 2026
  1.0
  I dropped my car at Apex NC location 4 days ago and there is no news or updates about my car. The phone number doesn’t work. I called 15 times and all the times the message says book appointments online followed by promo code and ends the call. How in the world I can schedule an appointment for something that’s already scheduled and dropped car.
• SG

  Samantha Grant

  Aug 21, 2026
  5.0
  ⭐⭐⭐⭐⭐ Excellent Service! Nathan was extremely polite, professional, and efficient. What was expected to possibly be an hour-and-a-half appointment was completed in only about 30 -45 minutes! He was courteous throughout the entire process and made everything quick and easy. I truly appreciated his professionalism and the excellent service. Highly recommend!
• JH

  Joseph Herrmann

  Aug 16, 2026
  1.0
  I would like to start by saying, "My 1 star rating has nothing to do with the technicians that came out to the house. BOTH the technicians that came out were great! This 1 star is solely due to the fact that it took over a month to get this window on my truck fixed. It started when I went online and made the appointment for the glass to be installed on my 2009 Nissan Frontier. The tech came over and was great. However, the wrong window was ordered for the truck. To be completely honest I figured there was a 50/50 shot that they would bring the wrong window. On Safelite's website, you cannot select a 4 door cab where the 3rd and 4th doors are the jump seat style doors. You could only choose 2 door or 4 door style. Therefore, they came out with a full size door window. No problem, I got the bill on my phone saying total was $512 (which I thought was insane but I signed up to have them fix it so be it). I was told that I had to pay at time of service. So, when I paid I thought the job was done. Right after I paid the phone rang saying it was the wrong window. But, Safelight would overnight the new glass and be out the next day to fix it. Great no problem! Fast forward 5 days and the window still isn't fixed. So I call corporate. They are going to email the local office and have them reach out to me. I was told please allow 24 - 48 hours. Well 5 days later I get no response. So I call corporate again, although this time they did return my call within 48 hours. The local branch manager (Dana) called. I explained the issue and she said that they were going to refund the $512 (which they did). All she needed was my VIN (which I provided)Then she was ordering the glass that day. And to expect a call back from her writhing 24 - 48 hours to schedule the appointment. Again, 5 days later I still never got that return call. And for the next week I called 2 to 3 times every day trying to contact Dana to get the issue resolved. With no luck. Finally, 3 - 4 weeks from when this whole ordeal started. We called corporate AGAIN for a 3rd time. After being on hold for over 45 min, we finally got someone to schedule the appointment for the next day. Now, I am not saying they should have given me a discount for the window. Nor, am I looking for a handout. But gee-wiz not a sorry, or an explanation of what happened. Just a bill for $489.00, a slap on the rear-end. And a don't let the door hit you where the good Lord spilt you. Needless to say I don't see myself going through Safelite in the near future.