Safelite

Reviews

• BB

  Ben Becker

  today
  1.0
  Had an appointment to fix my rear passenger glass. The technician broke Outer shroud covering my rear Passenger window (Mind you this is a week old Car) The technician said he put an order With his boss, Tyler. I followed up two days later the part has not been ordered yet. No other information is given. Just followed up three more days later.. The parts still not ordered can’t get a hold of anybody had to escalate the issue with management .. Simple communication would solve a lot of these problems, If you break someone’s car, you should fix it and quickly not drag your feet Not the best person impression safelite
• DM

  Danielle Miller

  Oct 4, 2026
  1.0
  3 years ago I took my car in to get a windshield crack fixed. Part of the service was also replacing the windshield wipers with brand new ones. Fast forward to now. We are replacing them ourselves and we still had the standard Toyota wipers from purchase. My husband uncovered the trickery. check to see if they actually replaced them and don’t take what they say at face value.
• JL

  Jamie Leeper

  Sep 27, 2026
  1.0
  It seems there is a theme with these reviews about the sloppy work and missed items. The the three issues we experienced: 1. The windshield was filthy from the installation. Smears, fingerprints, residue etc. meant the first thing we had to do was clean the brand new windshield. I figured a minimum level of service would be that the item that was installed would be clean. 2. Our toll transponder was not transferred so we now have to order a new one 3. Parts of the windshield sealant were left on the seats and floor. Sloppy workmanship and a lack of attention to detail mean I now have to do what should have been done as part of the service. This is the first time we have used this group and it is also going to be the last.
• CL

  Chad Locklear

  Sep 18, 2026
  1.0
  Just don't, find another glass repair option altogether. Scheduling was comical and it took days to get an appointment in the shop. Genuinely thought Safelite would come to you and fix chips. After 3 days of waiting for the appointment the chip spread an inch. It was fixed and same day the chip spread half the windshield. The a replacement was scheduled at my home it rained 3 minutes and the tech left. Obviously didn't want to do the job and had eyes on the weekend. Go local for auto glass repair and replacement this operation is NOT customer centric whatsoever.
• PE

  P E

  Sep 16, 2026
  2.0
  The girl at the front desk clearly didn't want to be there. They never called me when my vehicle was ready. Thankfully, I showed up after 3 hours. Also, they broke my windshield cover, when I told them about it, they went and they checked it out, then they came and told me that it's fixed and walked away and didn't even wait for me to give a response or check it myself. I then went and checked, and it seemed fine, but the next day it fell off because instead of replacing the part that was actually broken, they just used double sided tape.