Enterprise Rent-A-Car

Reviews

• AP

  Alexia Poole

  Jul 3, 2026
  1.0
  We were assured on the phone multiple times that they would have a car available for us. Both times we came in, they said they didn’t have anything available. Do not come to this location.
• PR

  Pamela Reid

  Jun 21, 2026
  5.0
  Agent who assisted me in Albermarle NC was AWESOME . Great customer service, cared about meeting customer needs. Timely and attentive. Also great that tths location is open on Saturdays. Vehicle was clean, drove great and no issues!
• DM

  Dawn Mauney

  Jun 10, 2026
  5.0
  Enterprise in Albemarle, NC was an excellent experience in terms of customer service. The staff was friendly, ready to serve, and smiling while doing their jobs!
• VB

  Vision of Beauty

  May 31, 2026
  5.0
  Awesome service. Enterprise in Albemarle you are excellent.
• AB

  Ashley Balke

  May 16, 2026
  1.0
  Hi my name is Ashley Moore. My husband called on May 15th around 11am and made reservations, for a suv. I will attach the comfirmation email. The confirmation number is 2111766096. Well we arrived at the location in Albemarle, Nc to pick up the car, and they told us unfortunately they don’t have one. He said we do have a 15 passenger van however it was going to cost us 700 and something dollars instead of the 391.00. I said that’s unacceptable. I asked to talk to the manager I asked to talk to the regional manager or the branch manager. I do not care. I was not leaving that building without a car. He told me there’s nothing he can do. It happens all the time and this is just how it is and this is how enterprise is.. I then proceeded to ask if they were gonna give us the price for the 15 passenger van for the SUV and he said no they cannot do that. I then said are you gonna pay the cost of gas from the two vehicles? He said no he can’t do that. He said we just won’t have to fill the gas up when we bring it back. That is unacceptable. If this is how you treat your customers, I literally want every sign taken down about how you make your customers a priority over them and how you want there needs to be met first because that is so ridiculous. I just sat on the phone listening to how your company is a small company in this corporate world. I literally heard that over and over again. We are a small company in this corporate world and we thank you for your business. We are family owned. That is so sad that you’re OK to treat families this way being a family owned business and if you’re trying to say that this is how you treat people of supposedly small company in a corporate world I’m sorry, I’ve been treated by corporate businesses way better than I’ve ever been treated by you guys. This has never happened to me before and this is unacceptable and I will not stop until I get something resolved. I will continue to call. I will hire an attorney. I will do whatever it takes, but I’m going to get my situation treated right and I’m going to make sure this will NEVER happen to another person and that they will not ever have to deal with something that I had to deal with this morning. The emotional toll this has taken is unbelievable.

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