Enterprise Rent-A-Car

Reviews

• JD

  John Dinyari

  Aug 26, 2026
  5.0
  Great car and excellent customer service. Especially appreciate Trey’s assistance on my return. I’ll rent from Enterprise again!
• TP

  Tisha Pevehouse

  Aug 6, 2026
  5.0
  Great customer service. Quick and easy.
• JJ

  Jenna Janssen

  Aug 2, 2026
  1.0
  If I could give this location zero stars, i would. Our rental was already approved through Progressive after I hit a deer, yet your staff still managed to turn a simple pickup into a 75-minute nightmare. We were told to arrive at 3:30, got there around 4:00, and didn’t leave until 5:15 because an employee processed the reservation under the wrong customer’s name—even though my ID and reservation matched. I was then asked for additional documents that should have been addressed long before I arrived and was even quoted an incorrect charge of $370 after being told multiple times that only a $50 security deposit would be required. Meanwhile, I watched other customers walk in and out while my time was wasted because of your employees’ mistakes. Your employees need better training. Customers deserve to be treated consistently, not made to feel like they’re being interrogated because your staff can’t process a reservation correctly. What made this even more frustrating was discovering that the customer service email listed on your website didn’t even work when I tried to report the issue. Between the poor communication, lack of accountability, and complete disregard for my time, this was one of the worst customer service experiences I’ve had. I expect Enterprise to do better and to compensate customers when their own employees create unnecessary delays and frustration. I already filed a formal complaint, and two days later I’ve heard absolutely nothing. Just crickets. If this is how Enterprise handles customer concerns, you have a much bigger problem than poorly trained employees.
• AF

  aaron Felde

  Jul 28, 2026
  1.0
  Shitty customer service no vehicles available even durring the time of a phone call they said one was available at a certain time then it wasnt when we went to get it.
• HH

  Hidetaka Hibino

  Jul 15, 2026
  5.0
  Best car rental experience I had in my life. All staffs were very friendly, kind, and helpful. They welcomed us kindly when we went in to the office, even one time was outside of their usual business hour. They kindly upgraded us our car, which was very nice gesture from them. After returning the car, I realized that I forgot my personal keys at their place. When I called the office, they already had the keys with them. The office shipped the keys using overnight delivery service. Exceptional customer services that goes above and beyond. If I am going back to Missoula, I will definitely use their service again.