Enterprise Rent-A-Car

Reviews

• RR

  Rachel Radwan

  Sep 30, 2026
  1.0
  If I could rate 0 stars I would. I had a horrific rental experience last month. On day 3 of our trip to Yellowstone and the Tetons at around 3:30pm, our 2026 Honda had a notification pop up that said “Engine is too hot. Not safe to drive.” We immediately pulled over into a gas station, and the engine started smoking. There was a coolant leak, and the radiator was cracked. I can’t believe this car didn’t have any kind of maintenance check before they gave it to us to drive. What happened next was 20 hours of pure torture, while we called Enterprise roadside assistance over 20 times, trying to get us transportation to another Enterprise location. After about an hour, it was clear that no one on the line was going to be of any help. We called 911, and were driven as close as the officer could take us to our Airbnb within his jurisdiction, but we were still in basically the middle of nowhere Idaho. At this point, it’s about 6:30pm, and still no one can get us any kind of transportation, and we’re in a motel parking lot with all our luggage and groceries. Finally, at 8:40pm (5 hours after our car broke down!) an airport shuttle service picked us up. But because it was so late, all the Enterprise locations were closed we couldn’t get a new car, so we had to be dropped off at our Airbnb. The next morning, I received a phone call at 6:27am from an Enterprise employee at Bozeman named Makenna. She left a voicemail and an email saying she was my point of contact, and that if I responded to her email, she would help get us a new car. I called her back several times and never got an answer. I emailed her back several times and never got a response. I tried calling and emailing the Bozeman Enterprise several times, and no one could put me in contact with her. Finally, after 3 hours of calling Enterprise roadside assistance, another airport shuttle service picked us up and brought us to the Enterprise in Rexburg, Idaho to get a new car. When we arrived at this location, the employee told us that there were no cars available, and that he couldn’t access our reservation because the Bozeman airport Enterprise system is not connected to that location. What a horrible, broken system that makes absolutely no sense. Against all odds, that employee gave us a car that I assume was reserved for someone else, since we were virtually stranded there with no way to return to our Airbnb. This process was a nightmare, and we lost 2 days of our 7 day trip before we could finally get a new car. I can’t believe that Makenna, my point of contact, completely ignored all my calls and emails, and nobody from Enterprise would help us in any way shape or form. When we returned the car at the Bozeman airport, a manager promised to refund us $200-300. A few days later, I got a receipt with only $80 taken off. Then I had to make more phone calls. Finally, I was refunded an additional $440 several days later. While I appreciated the refund, it still didn’t make up for the fact that we were stranded for hours in an unfamiliar place while Enterprise ignored my calls and emails. It’s safe to say that I will NEVER rent from Enterprise again. This was a terrible experience that I will never forget.
• BF

  Blake Forbes

  Sep 2, 2026
  1.0
  Seth was awesome, everything else was pretty bad. Having one person at the desk while a 1.5 hour line wraps around the building is a pretty bad experience.
• JC

  Jamie Cutshaver

  Sep 2, 2026
  5.0
  We had such a great experience with Enterprise! We picked up our rental in Bozeman and pre-checked in through the app, which made everything so easy. Communication through the app was a breeze, and when we arrived, we walked right out to the rental car section. The lady working the counter was fast, friendly, and had us on our way in no time. We originally rented a midsize SUV but were placed in a full-size Wagoneer, and we were SO thankful for the extra room! We basically lived in that SUV during our trip, leaving around 6 a.m. and not getting back until 8 or 9 p.m. most nights. It was the perfect vehicle for roaming Yellowstone, Grand Teton National Park, and Jackson Hole. Just remember to download offline maps because we had 0 service most the time in Yellowstone. We returned the vehicle in Jackson Hole after hours, and the key drop-off at the Enterprise counter was super easy. From picking up in Bozeman to dropping off in Jackson Hole, Enterprise made the entire process so easy. We loved having the Wagoneer for this trip and were so thankful for the extra space!
• SS

  Sotva

  Sep 2, 2026
  5.0
  Sierra helped us though two back-to-back reservation. The whole process was very smooth!
• YC

  Yong Chang

  Sep 1, 2026
  5.0
  Nice car. Easy rent and easy return.

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