Cannon Ford of Starkville

Reviews

• BS

  Brian Schmitt

  5 days ago
  5.0
  An excellent dealership with excellent people who care about their customers. Would give 10 stars if I could.
• CC

  Clayton Collins

  May 7, 2026
  5.0
  What an amazing place!!! My car got hit in a parking lot, so I brought it to Cannon for an estimate. They were fast, professional, and did a beautiful repair! The body shop manager, Lee, is the man to see for all your needs! Special shout out to Chase & Brad for walking me through the process and providing quality work.
• LJ

  Laura Jordan

  May 4, 2026
  5.0
  Carley Boscareno was absolutely wonderful today in helping me understand the features on my Lincoln. She is an outstanding member of the Cannon Ford team!
• MC

  M Clemmons

  Apr 29, 2026
  5.0
  Thank you to Lee and Chase for repairing the ding in the back of my car! It looks perfect and I totally appreciate you getting me in so quickly!! ⭐️
• AV

  Ariel Verner

  Apr 10, 2026
  1.0
  am extremely disappointed with the level of service I received from Cannon Ford in both West Point and Starkville. I purchased my vehicle from the West Point location in February 2024. When my car became inoperable, I followed instructions from their team to have it towed there. After arrival, I was issued a loaner vehicle, completed all required paperwork, and received management approval. Shortly after, I was informed that my vehicle would be transferred to the Starkville location due to the lack of a Ford specialist in West Point. I was told I would receive an update the same day; however, no one contacted me. I had to repeatedly call Starkville myself, only to be placed on hold for extended periods or told that no one had information regarding my vehicle. Eventually, I spoke with a staff member who acknowledged my situation and advised that I could keep the loaner due to the delay and lack of available vehicles in Starkville. Later that same day, I received conflicting communication stating that I needed to return the loaner immediately because my vehicle was not under warranty—something that was already known prior to the loaner being issued. There was also a clear breakdown in communication, as incorrect information was relayed regarding my ability to pay for repairs, which was never stated by me. As of today, I have made multiple attempts to get updates on my vehicle with little to no success. I have experienced long hold times, lack of accountability, and inconsistent communication between locations. The only reliable communication I have received has been from the West Point service manager. I don’t understand when I was doing an application with a West Point salesman, I was contacted by a Starkville Salesmen when I never contacted Starkville about an application. This experience has been extremely frustrating and inconvenient, especially as a customer with children who depends on reliable transportation. I expected a higher level of professionalism, coordination, and customer care. I hope this issue is addressed so that future customers do not experience the same level of confusion and poor communication.

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