CD
Charity Davis
Aug 5, 2026
We had a terrible experience at Berry's U Pull It today.
My fiancé paid his entry fee, and the employees at the front never checked or marked the bag he brought in with him. He spent over an hour pulling the parts he needed off a vehicle. When he went to check out, he was treated like a thief.
The man behind the counter rudely grabbed his bag, ripped it open, pulled out a radio that belonged to my fiancé's **deceased father**, and said, "This is mine." My fiancé repeatedly explained that the radio was his personal property and that it had been in his bag when he entered. Instead of listening, the employee refused to believe him.
If your employees fail to inspect or mark customers' belongings when they come in, that is your responsibility—not the customer's. None of the parts in the yard are marked or stamped with your business name, so there was no basis to assume a personal item belonged to the yard.
To make matters worse, he was told he could either pay for his own property or leave without it. That is completely unacceptable.
I understand that businesses have to prevent theft, but there is a professional way to handle those situations. Accusing paying customers, refusing to listen, and trying to keep someone's personal property—especially something with sentimental value from a deceased parent—is beyond disrespectful.
If trust issues are that severe, then maybe working the front counter at a pull-apart yard isn't the right job. Customer service and basic respect go a long way, and unfortunately, neither was shown today.