Budget Car and Truck Rental

Reviews

• AB

  ami tiga ba

  Aug 8, 2026
  5.0
  Price was good,no hassles, easy. Love it
• LB

  lorenzia Britt

  Jul 20, 2026
  1.0
  My family and I reserved a rental vehicle for **9:00 a.m.** because we were traveling to Nashville to spend the day at Nashville Shores with our children and extended family. Unfortunately, what should have been a simple pickup turned into one of the worst rental experiences we've ever had. When we arrived, we were told that the previous customer had returned our reserved vehicle damaged, so it was unavailable. We were informed that someone was bringing another vehicle, but as the hours passed, no one could provide us with any updates. Every time I asked for information, I was simply told, "I don't know." The delay had a significant impact on my family. My sister had left her breastfed infant at home because we expected to pick up the vehicle quickly and be on our way. After waiting for hours with no answers, we had to leave Budget, drive back to get her baby so she could breastfeed, and then return—only to discover that our replacement vehicle still wasn't ready. After waiting for more than four and a half hours, we finally received a vehicle at **1:36 p.m.** Because of this delay, we didn't arrive at Nashville Shores until **6:20 p.m.**, and the park closed at **7:00 p.m.** We essentially missed the experience we had planned and paid for. Our children, especially my nephew and toddler, were heartbroken after looking forward to this trip. On top of that, our infant endured unnecessary distress from being hungry due to the unexpected delay. To make matters worse, the replacement vehicle we were finally given was also damaged. I have photos documenting its condition. This experience cost my family valuable time, money, and memories that we cannot get back. We paid for a rental we couldn't use as intended and lost the opportunity to enjoy the attraction we had planned our entire day around. I am requesting a full refund for this rental and appropriate compensation for the inconvenience, financial loss, and emotional distress this situation caused my family. I sincerely hope Budget takes this matter seriously so that no other family has to go through an experience like ours.
• MA

  Mary Alexander

  Jul 13, 2026
  1.0
  I rented the vehicle from horn lake MS and after waiting a hour only to find out that the vehicle wasn't there and I would have to drive all the way to Memphis Tennessee to pick it up then customs service said I would be discounted once I returned the vehicle that never happened and I would receive a free one day rental that still hasn't happened nobody has contacted me regarding this matter and I'm very disappointed
• AB

  Ashley Bee

  Jun 18, 2026
  1.0
  I would not recommend renting a car from this company or in particular this location. I prebooked the car ahead of time and then when I arrived at set time to pick up the car they didn't even have it ready. I ended up having to go back home and wait another several hours before they called and said the car was ready. Then I was not even able to drive the car that they gave me due to the tire going flat on me for no apprent reason after having the car for no time at all. To add the cherry ontop I ended up having to file a dispute on my credit card to get the deposit I paid back as it had posted and going on 2-3 weeks with no redund to my credit card.
• FB

  Francina Buford

  May 18, 2026
  5.0
  Rep at store was phenomenal she greeted me with a smile, she made sure she gave me all details on how to rent a vehicle, she was top tier at the store in Hornlake, Ms. I will definitely rent again.