Principle Toyota of Hernando

Reviews

• RK

  Ryan Kelley

  2 days ago
  5.0
  Keith McKinney is truly one of the best sales associates I have ever had the pleasure of working with. From the moment I walked in, he treated me with kindness, respect, and genuine professionalism, making the entire experience comfortable and stress-free. Keith went above and beyond to answer every question I had, making sure I understood everything clearly and never once making me feel rushed or pressured. His positive attitude, patience, and knowledge really stood out, and it was obvious that he genuinely cared about helping me find exactly what I needed instead of just making a sale. He carried himself with honesty and confidence, and his customer service skills were outstanding from start to finish. What impressed me most was how friendly and personable he was — he treated me like more than just a customer and made sure I left completely satisfied. It’s rare to meet someone who takes so much pride in their work and treats people so well, and Keith McKinney absolutely deserves recognition for the excellent job he does every day.
• JM

  Jennifer Miller

  4 days ago
  5.0
  Anthony Cardona was amazing, my husband and I had rolled into Hernando expecting to yard sale and stopped by Toyota saw Mr. Anthony walking in the parking lot and we asked questions he gave us what we wanted to hear and here we are buying my first brand new 2026 Toyota Tacoma. Thank you again and again Mr Anthony, super excited. My first brand new vehicle and first time owner of a truck.
• TS

  Tony Scott

  May 6, 2026
  5.0
  New 2026 Toyota 4-Runner. I had a great experience working with Toyota Hernando. The entire process was straightforward and hassle-free from start to finish. There were no bogus add-ons or surprise markups, just a smooth and honest transaction. The team was easy to deal with, communicated clearly, and respected my time. Overall, it was one of the most straightforward car buying experiences I’ve had. I would definitely recommend them to anyone looking for a fair and transparent deal.
• AZ

  Alberto Zendejas

  Apr 27, 2026
  1.0
  I was initially going to leave a positive review, but after a series of consistent issues during the purchase of my truck, I feel compelled to share my experience — something I have already communicated directly to the financial manager. Thomas, Cedric, and their supervisors failed to provide the level of customer service that should be expected from any dealership. I had arranged a pickup over the phone, which should have been a simple walk-in, walk-out process. Instead, it turned into a 3-hour ordeal with one problem after another — incorrect pricing, my credit being run multiple times on multiple days, and a promised full tank of gas that was never honored. Thankfully, I came prepared with my own financing, because the dealership had nothing ready on their end. The only person who did their job professionally was Dustin — everyone else left me deeply disappointed. This is not the experience I expected after making my way from Texas to purchase a $62,000 truck. I hope management takes this feedback seriously and makes the necessary improvements for future customers.
• AB

  Amy Branning

  Apr 21, 2026
  4.0
  My brother took his 2024 Toyota 4Runner to Principle Toyota for an oil and filter change. (Mon, April 20, 2026; he bought this SUV FROM Principle back in 12/2025) Within a few hours, I glanced at my email and saw an INVOICE from this dealer. It added tire rotation. Neither me nor my brother even got a phone call, asking to rotate the tires. Further, I went there to pay the invoice. I know very little about the routine maintenance costs, but I know what is right and ethical! (accounting degree) After my brother got off work, his boss dropped him off to get his vehicle. The total cost was incredibly high. However, the service manager, Andrew, made things whole and in alignment with the oil and filter change special as opposed to $176.50. I had a meeting with Andrew to share the facts with and to him. Since that occurrence, Andrew has implemented process and continuous improvement so that this did not happen again. Good advice: ensure that what this dealer will charge you and ALWAYS ensure that the number(s) they have on file is valid. Two action items for the dealership: ensure it is quantified and qualified!

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