Pine Belt Chrysler Dodge Jeep Ram

Reviews

• BB

  Brandi Boutwell

  6 days ago
  1.0
  I am sharing this to provide an honest account of repeated poor service at Pinebelt Jeep in Hattiesburg. During my previous visit, I had an 8:30 a.m. appointment for a routine oil change and tire rotation. My vehicle was not ready until 2:30 p.m., despite being told that scheduled appointments receive priority over walk‑ins. I posted a review about that experience, and the dealership contacted me asking that I remove it, offering a free oil change on my next visit. I reluctantly agreed. Today, my husband brought the vehicle in for another scheduled 8:30 a.m. appointment. My daughter was playing in the high school softball championship series at Southern Miss at 12:15. The vehicle was not ready until 11:30. A basic oil change and tire rotation should not take three hours. Because of this delay, he missed the national anthem and was nearly late to the game. To make matters worse, the “free oil change” they promised was not documented on my account. He was told there was no record of it and had to pay out of pocket. This is a consistent pattern of long wait times, broken promises, and disregard for customers’ time. I will not remove this review, and I will not return. I will be taking my business to Woolwine in Collins, where I know I will be treated with respect.
• MJ

  Morgan Jatkwicz

  6 days ago
  1.0
  Totally bad. Went in for an oil change. Asked about changing fuel filters. Never quoted a price and absolutely shocked at a 500 dollar charge for a total of 800 dollars for the service. Clerk was unprofessional and childish. Smiles and thought it was funny saying I would be back since I had purchased 2 oil changes. Another clerk stepped in and discounted 100 dollars off. But 400. for what i been paying less than 300 for previously at other dealerships is crazy. We had a problem with a jeep with paint failure and it was never fixed correctly also. Not a good place.
• KR

  Kolby Rhinehart

  May 10, 2026
  1.0
  I bought a $25k vehicle from Pine Belt with a $3k protection plan. I drove this jeep 11,000 miles, and it had $6,200 in service that didn’t make it warranty claim. All because Dwayne and Dayna are bad at their jobs. Pine belt did fix the problem on my car, credit is due to the Service Technicians. Not the cleanest work I’d hope to see from a dealership. But everything was fixed in a timely manner. 2 weeks Sales team and Warranty guys are great, Jake was understanding to the situation but not helpful at all. Attempted to sale me a warranty for $3k Majority of the employees at Pine Belt are helpful and pleasant. My problem is the customer service received from customer service lol Dwayne and Dayna made it extremely difficult for me to obtain my warranty. Or be helpful of any kind. Bouncing the blame to Mopar/ Sales/ Warranty and anyone to waste my time. I had to Visit the dealership 6 more times after my vehicle had been serviced. I spent well over 3 hours during business and work hours at the dealership attempting to receive my warranty reimbursement. I’m not sure if this is what Dwayne and Dayna have been trained to do in order to boost yearly incomes and decrease warranty work the dealership is paying for. But I feel that I have been wronged and shouldn’t have to pay for a cent of this bill. I bought a $3k high mileage protection plan for this vehicle and had to pay the bill in full and in cash. I expect a call back from the GM or Owners not just a public “we’re gonna look into it” reply
• EK

  Ebonee Kelley

  May 8, 2026
  2.0
  As a large company, I understand there may be attempts to downplay or discredit my experience, but my concerns are valid and based entirely on the treatment I received throughout this process. After nearly a month and a half, I finally received my vehicle back. The major repair itself appears to have ultimately been completed. However, from the very beginning, I was never informed that the dealership was short-staffed or unable to properly manage the volume of vehicles they were accepting for service. Had this been communicated honestly when I scheduled my appointment, I could have made an informed decision instead of facing this extremely stressful situation. Throughout this process, I experienced poor communication, repeated delays, inconsistent information, and a lack of transparency regarding billing and labor charges. To make matters worse, my inside console was returned loose and damaged despite not having this issue prior to service. Additionally, I would have to pay to correct a problem that occurred while my vehicle was in their possession. Due to the length of time they kept my vehicle and the overall experience, I no longer felt comfortable returning it to their service department. What has been most frustrating is the feeling that my concerns have continuously been minimized or dismissed rather than genuinely addressed. At times, I felt as though I was being treated like an unreasonable (or “problematic”) customer simply for expecting communication, accountability, and transparency regarding my own vehicle and finances. This experience has permanently damaged my trust and confidence in this dealership. I will never purchase another vehicle from Pine Belt Chrysler Dodge Jeep Ram, nor will I ever return for service again.
• SW

  Sumer West

  May 7, 2026
  5.0
  I had a great experience with this dealership. They took care of all of the issues I had and worked hard to make everything right for me. Throughout the process, they stayed in communication, addressed my concerns, and showed a willingness to stand behind their work. I appreciate the effort they put into resolving everything and making sure I left satisfied. I would recommend them to anyone looking for a dealership that truly tries to take care of its customers.