Pine Belt Chevrolet Buick

Reviews

• SM

  shonna millican

  2 days ago
  1.0
  Service department NO STARS! It was the worst experience I have EVER had at a dealership. We were there for over 9 hours and still didn’t get everything done I ask for. I have yet to get my cars rotated. They “changed the oil” they marked that they checked the tires, wiper fluid and all of that but they did not. My washer fluid was completely empty and the tire pressure was not done. They had my car for 8 hours when I checked on it and they had still not changed the oil. They told me when I got the suv that they would fix the Chevrolet symbol on the Grill. They still have not done that. They told us they had all the parts to fix it yet they took off the one on there and they had to order it. So now I’m driving my suv around looking messed up with a missing part on my grill. My husband has had a couple of conversations with them and nothing has been done. We will never recommend anyone coming there.
• EP

  Elizabeth Puckett

  4 days ago
  5.0
  Went to the dealership just to look at cars and see what I liked, ended up coming back to get the 2026 Buick Encore! Michael was my salesman and made it feel like an everyday drive when we tested a few of the vehicles. He helped answer all of my questions and helped find the best choice for someone as picky as I am. Great experience, great people! Will be coming back to Pine Belt Chevrolet for my service and future needs!
• KH

  Koska Husband

  6 days ago
  5.0
  I was looking for a vehicle and dropped by Pinebelt Chevrolet and was greeted by salesman Jeff Posey. He was beyond helpful and helped me with my purchase of a 2026 Buick Envista. I recommend him for anyone who's looking for a new vehicle. I had a wonderful experience ☺️
• NG

  Nick Graves

  Jul 31, 2026
  5.0
  I had an excellent experience buying my vehicle, and Jeff made the entire process easy from start to finish. He was knowledgeable, honest, and never made me feel pressured. He took the time to answer all of my questions, kept me informed throughout the process, and made sure I was completely satisfied with my purchase. If you’re looking for someone who truly cares about his customers and goes the extra mile, I highly recommend asking for Jeff. He made what can often be a stressful experience smooth, straightforward, and enjoyable. Thanks again, Jeff!
• MA

  Miguel Aplicano

  Jul 18, 2026
  1.0
  I don't normally leave negative reviews, but after this experience, I feel it's warranted. I dropped my Buick Regal off at Pine Belt Chevrolet on July 1 after my A/C stopped working. When I left the vehicle, I was told it would likely be ready by the beginning of the following week. I completely understand that repairs don't always go according to plan, but what I cannot understand is the complete lack of communication throughout the entire process. The replacement part arrived roughly six days after I dropped the car off, yet I still didn't get my vehicle back until July 18—a total of 17 days without my car. During those 17 days, I never received a single proactive phone call or update from the service department. Every update I received was because I called them first. The only explanation I was consistently given was that there were "cars ahead of mine." I understand that shops get backed up. What I don't understand is why no one thought it was appropriate to simply pick up the phone and keep me informed. A five-minute phone call when the timeline changed would have gone a long way. To make matters even more frustrating, while my Buick was sitting at Pine Belt Chevrolet, my mother's vehicle developed multiple serious problems and had to be taken to Ford. That vehicle needed significantly more work than mine, including repairs to the catalytic converter, axles, and a tire pressure monitoring sensor. Ford completed those repairs in a single day. They also worked with us by waiving the diagnostic fee and taking $300 off the final bill. While no dealership is perfect, Ford made us feel like they genuinely cared about keeping us informed and helping us through an expensive repair. The difference in customer service between the two dealerships was impossible to ignore. My repair at Pine Belt Chevrolet ultimately cost me $2,181 out of my own pocket. At the end of the repair, they waived my diagnostic fee and gave me a complimentary car wash. While I appreciate the waived fee, it doesn't make up for 17 days without my vehicle, having to chase every update myself, and the overall lack of communication. As for the complimentary wash, it wasn't much of a benefit in my case, as I had already cleaned the vehicle myself before it was worked on. Thankfully, my A/C appears to be working properly, and I genuinely hope the repair lasts. I want to give credit where it's due—the repair itself seems to have fixed the issue. Unfortunately, good repairs are only one part of good customer service. Communication, transparency, and respecting your customers' time are just as important, and that's where this experience fell far short. I sincerely hope Pine Belt Chevrolet improves the way it communicates with customers in the future. No one should have to spend over two weeks wondering when they'll get their vehicle back while receiving every update only because they made the call themselves. Based on my experience, I cannot recommend this service department.

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