KA
Kristin Stachura Allen
3 days ago
Today was my first visit to Express Oil Change, and to say I was impressed would be a complete understatement!
In the interest of full honesty and transparency, I’m what you might call a “drive it until my husband starts giving me concerned looks” kind of woman when it comes to vehicle maintenance. 😂 I was WELL overdue for an oil change and needed to get one before my husband started placing bets on how many warning lights I could collect on my dashboard.
I originally went to a competitor that I had been loyal to for years, only to be told they were short-staffed and I would have to wait over an hour. Normally, I might have waited because I’m loyal like that—but considering my poor vehicle had apparently been waiting on an oil change since the Jurassic period, I decided to try Express Oil Change instead.
And BOY, am I glad I did!
The moment I pulled in, Gage greeted me with a smile and immediately got me taken care of. Before I knew it, my vehicle had an entire pit crew working on it—Gage, another incredibly kind gentleman, and a beautiful, friendly young lady who was right there in the middle of it all, getting her hands dirty and helping service my vehicle! I absolutely loved seeing a woman out there working alongside the guys and clearly knowing exactly what she was doing! 👏🏼
Honestly, my car received the full VIP treatment. They checked my fluids, headlights, brake lights, blinkers, tires, and even cleaned my windshield. At that point, I was starting to wonder if they were going to offer my car a facial and a massage before I left. 😂
Gage also informed me that one of my “sway bars” was loose… or at least I think that’s what he said. 😂 Bless his heart, because he patiently explained everything to me, and I nodded along like I completely understood. The good news is that I now know something underneath my vehicle is loose and I have a very affordable quote to fix it. The bad news is that if you asked me what it was, I would probably just point underneath the car and say, “That thing Gage told me about.” 😂
The entire team was incredibly thorough, friendly, knowledgeable, and efficient. They worked together like a well-oiled machine—pun absolutely intended! 😂 Gage took the time to explain everything to me and answer my questions without ever making me feel silly for not knowing much about cars.
What started as me being turned away from my usual place turned into me finding my new favorite place to take my vehicles. Their loss was definitely Express Oil Change’s gain!
Express Oil Change has officially earned a new loyal customer, and I’ll be moving all FIVE of my vehicles to them. At this point, the whole team might as well learn my name and start reserving me a spot! 😂
Thank you to Gage, the incredibly kind gentleman, and the beautiful, friendly female technician for making something as exciting as an overdue oil change 😂 such a genuinely great experience!
I may not know exactly what a sway bar is, but I DO know excellent customer service when I see it—and this entire team absolutely delivered! ⭐⭐⭐⭐⭐