Enterprise Rent-A-Car

Reviews

• BG

  Bebe Garrison

  2 days ago
  5.0
  Excellent from start to finish. Friendly staff, professional, and made the process quick and easy. Vehicle was clean, well-maintained, and ready. Outstanding customer service. Jarrod, Jack, and Aaron at Clinton, MS Enterprise are always courteous, efficient, and genuinely seem to care about providing a positive experience.
• RW

  Robbie Windmiller

  Jul 3, 2026
  5.0
  I had a great experience at the enterprise in Clinton. It’s good to know that We have good quality service around the corner.The person that helped me was exceptionally friendly and very professional. He had a great knowledge about all the upgrades for the rental protection, and the overall experience was fantastic. I was able to reserve online and pick up in the store without any hassles was fast and efficient process. I believe his name was Gavin, great guy.
• JC

  Jasmine Cook

  Jun 24, 2026
  3.0
  Update: I believe it’s just as important to publicly recognize a business for making things right as it is to hold them accountable when they don’t. Accountability should work both ways. After my experience a few days ago, I returned today expecting nothing more than to drop off my rental. Instead, the branch manager made a point to personally meet with me. He offered a sincere apology, owned what happened without excuses, and treated me with the professionalism and respect that every customer deserves. It wasn’t performative. It felt authentic. What impressed me most wasn’t the apology itself, it was the willingness to confront the issue instead of avoiding it. That takes humility, confidence, and leadership. The return process was quick, welcoming, and effortless, and the entire atmosphere was noticeably different. I’ve always believed one interaction shouldn’t permanently define a person. People deserve the opportunity to show you who they really are. I generally give people three chances before I decide who they are, and today he earned a much stronger second impression. That’s how trust is rebuilt, not through words alone, but through intentional action. So, credit where it’s due. Thank you to the team, and especially the branch manager, for turning a disappointing experience into one that deserves recognition. More companies should understand that service recovery isn’t just about fixing a problem, it’s about restoring confidence. Now… if that deposit hits my account, we’ll call this story officially complete. 😄 I rarely leave negative reviews, but my experience with Enterprise in Clinton, MS was disappointing. Before arriving, I needed to make a minor adjustment to my reservation pickup time. I called the location and remained on hold for 27 minutes and 34 seconds before finally giving up. At that point, I decided I’d simply arrive at my original reservation time and wait if necessary. When I arrived, the customer service experience did not improve. The employee working the front counter offered no greeting, no introduction, and no eye contact. His first words were simply, “What’s up?” After I explained that I had a reservation and provided my name, I was told, “Wait till 12.” He then walked away and went back outside. I don’t expect a red-carpet experience, but I do expect basic professionalism, courtesy, and communication. A simple greeting, eye contact, or “I’ll be with you shortly” would have made a significant difference. Maybe the employee was having a difficult day. More than one thing can be true. However, whatever personal circumstances may have been going on, customers should still be treated with a reasonable level of respect and professionalism. That’s something for Enterprise leadership to address. What made the situation more frustrating was that the employee wasn’t wearing a visible name tag, so there was no way to identify who was assisting customers. The issue wasn’t the wait. The issue was the complete lack of customer service. If customers are expected to handle everything virtually, then Enterprise should advertise that. If there will be employees interacting with customers in person, then basic courtesy should be part of the experience. I hope management takes this feedback seriously because customer service matters just as much as the vehicle being rented. Customers, choose a different branch.
• DS

  Donavan Smith

  Jun 16, 2026
  1.0
  John is a great worker vey helpful everytime I come but the black dude that works with him has a horrible attitude and doesn’t do anything yall need to hire more people because the wait time is too long also nobody ever answers the phone I had an urgent call for them and it rung every time I called I called 7 times
• DH

  Denise Hunt

  Jun 12, 2026
  2.0
  Upon booking my rental, I confirmed that pickup would be available. My rental was to commence at 10:30am, so I reached out to location at opening to advise I would be available any time leading up to my actual reservation time. At 10:14am, I still had no communication regarding my pickup, so I again phone the location. As I was renting for transportation to a specific appointment, the pick up times was imperative to ensure my timeliness. I was put on hold for nearly 15 minutes with no contact. I hung up and called back three times in a row, and each time the phone was picked up and immediately put on hold without as much as a greeting, because it was obvious that it was me calling back on the caller ID. I was finally able to get a response and picked up at 11:00, causing mess to alter my schedule... which should not have occurred. Upon getting to the location, I remarked on the stupidity of the employee who put a contracted customer on eternal hold, and subsequently not even answering follow up calls; at which time I was chastised by the young man transporting me for having the audacity to speak my mind at the ripe old age of 60+. I requested the general manager's contact information in order to lodge a complaint... this occurred on 6/10/2026, and to date, I still have not been granted the courtesy of return communication. The only saving grace was an apology and crediting of my rental by my transportation driver; but, that still does not negate the manner in which my rental was handled. I have yet to decide if I will continue to maintain a business relationship with enterprise as I reside in a small town with only this enterprise location. I doubt very serious that I will be returning for this type of treatment in the future.

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