Enterprise Rent-A-Car

Reviews

• CS

  Charles Sanders

  Aug 21, 2026
  5.0
  They had the car I needed, employees done a great job on receiving and returning the car. First time dealt with the Clinton Mississippi enterprise, but I’ll be glad to purchase from that location again.
• WY

  Willie E. Young

  Aug 15, 2026
  5.0
  If any one needs to rent a car 🚗. I would recommend that you use Enterprise Rent-A-Car
• BG

  Bebe Garrison

  Jul 8, 2026
  5.0
  Excellent from start to finish. Friendly staff, professional, and made the process quick and easy. Vehicle was clean, well-maintained, and ready. Outstanding customer service. Jarrod, Jack, and Aaron at Clinton, MS Enterprise are always courteous, efficient, and genuinely seem to care about providing a positive experience.
• RW

  Robbie Windmiller

  Jul 3, 2026
  5.0
  I had a great experience at the enterprise in Clinton. It’s good to know that We have good quality service around the corner.The person that helped me was exceptionally friendly and very professional. He had a great knowledge about all the upgrades for the rental protection, and the overall experience was fantastic. I was able to reserve online and pick up in the store without any hassles was fast and efficient process. I believe his name was Gavin, great guy.
• JC

  Jasmine Cook

  Jun 24, 2026
  3.0
  Update: I believe it’s just as important to publicly recognize a business for making things right as it is to hold them accountable when they don’t. Accountability should work both ways. After my experience a few days ago, I returned today expecting nothing more than to drop off my rental. Instead, the branch manager made a point to personally meet with me. He offered a sincere apology, owned what happened without excuses, and treated me with the professionalism and respect that every customer deserves. It wasn’t performative. It felt authentic. What impressed me most wasn’t the apology itself, it was the willingness to confront the issue instead of avoiding it. That takes humility, confidence, and leadership. The return process was quick, welcoming, and effortless, and the entire atmosphere was noticeably different. I’ve always believed one interaction shouldn’t permanently define a person. People deserve the opportunity to show you who they really are. I generally give people three chances before I decide who they are, and today he earned a much stronger second impression. That’s how trust is rebuilt, not through words alone, but through intentional action. So, credit where it’s due. Thank you to the team, and especially the branch manager, for turning a disappointing experience into one that deserves recognition. More companies should understand that service recovery isn’t just about fixing a problem, it’s about restoring confidence. Now… if that deposit hits my account, we’ll call this story officially complete. 😄 I rarely leave negative reviews, but my experience with Enterprise in Clinton, MS was disappointing. Before arriving, I needed to make a minor adjustment to my reservation pickup time. I called the location and remained on hold for 27 minutes and 34 seconds before finally giving up. At that point, I decided I’d simply arrive at my original reservation time and wait if necessary. When I arrived, the customer service experience did not improve. The employee working the front counter offered no greeting, no introduction, and no eye contact. His first words were simply, “What’s up?” After I explained that I had a reservation and provided my name, I was told, “Wait till 12.” He then walked away and went back outside. I don’t expect a red-carpet experience, but I do expect basic professionalism, courtesy, and communication. A simple greeting, eye contact, or “I’ll be with you shortly” would have made a significant difference. Maybe the employee was having a difficult day. More than one thing can be true. However, whatever personal circumstances may have been going on, customers should still be treated with a reasonable level of respect and professionalism. That’s something for Enterprise leadership to address. What made the situation more frustrating was that the employee wasn’t wearing a visible name tag, so there was no way to identify who was assisting customers. The issue wasn’t the wait. The issue was the complete lack of customer service. If customers are expected to handle everything virtually, then Enterprise should advertise that. If there will be employees interacting with customers in person, then basic courtesy should be part of the experience. I hope management takes this feedback seriously because customer service matters just as much as the vehicle being rented. Customers, choose a different branch.

Frequently Asked Questions About Enterprise Rent-A-Car