Enterprise Rent-A-Car

Reviews

• DK

  Debbie Kreft

  Jul 30, 2026
  5.0
  Enterprise is the best, they are very helpful and accommodating, I will only rent from them
• HJ

  Heather James

  Jul 13, 2026
  5.0
  Our family rented a big SUV, we needed one that seated 6 people plus luggage. This team found a suitable car, even pulling one from a different location. Super grateful for the quality of customer service, and what they gave us was perfect for our needs. We had an issue with a key fob not working consistently, but that was the only issue. We had a great trip and will definitely rent from this location again.
• JV

  Jesse Virgin

  Jul 13, 2026
  1.0
  Here I am again every time I rent there is no car available, even if I book in advance. I review every time I rent from here and I have never had an experience over 1 star. If this ton got a Hertz I would never step foot in this place again.
• RW

  Randy Wilkinson

  Jul 9, 2026
  1.0
  We picked up a Jeep Wagoneer L from the Wentzville location. As we were driving down on our vacation to Branson, Missouri, we were trying to get the air-conditioning to work properly. Cold air was blowing from the front vents, but no air was blowing at all from the second row or the back row. As it got hotter, I decided to call enterprise assistance. We were told that we could exchange vehicles, but Andrew in Wentzville said that we had to find a place and contact them ourselves. Horrible customer service. I talked to someone in the Branson enterprise location, and he told me that air-conditioning problems on Chrysler vehicles is a known problem with enterprise. Many vehicles that are called for a recall come back with the air-conditioning ducts, not being lined up for air to reach past the front row. We tried for three days to find a vehicle that we could swap out, or one that we could use temporarily being smaller because we did not need the luggage at that time, and have ours fixed. Bryan at the Wentzville location tried to arrange this. The only thing he could come up with is for us to take time out of our vacation and drive from Branson to Ozark and wait while it was being fixed. That is time out of our vacation. It was a problem that enterprise knew about, and neglected to fix. I asked him if somebody from the Ozark office could drive down and swap out and then get it fixed and return it, but he said no. Because this was a known issue with enterprise, anytime a Chrysler vehicle comes back from a recall, someone should take 30 seconds to make sure that the air-conditioning works all the way to the back. It was a horribly hot week, and this was absolutely an issue that could’ve been avoided. Brian said that he could refund $15 a day for an additional driver on the vehicle, and a portion of the overall rental fee. I told him that was not acceptable to me, but later received an email with a final invoice. I replied back on that email saying that I had never approved that partial refund. If this had been something other than air-conditioning, such as a mechanical issue or something that could result in some type of an accident, enterprise would be liable. As I said, Josh in the Branson location, said that it was a known issue in enterprise, and explained in great detail how this happens with vehicles frequently. Brian and Wentzville said that he was not aware of the issue, which is easy to say and just brush the entire incident off as ignorance or lack of communication within the firm. With the problems we had, frustration and time taken away from our vacation, increased frustration with lack of customer support, and customer support telling us that we needed to find a location, find a vehicle, and arrange everything ourselves… That is absolutely unacceptable by any business. I am very disappointed that Brian did not give us a full refund. We did not get what we needed. We got a vehicle that we requested, but it did not function as it should with seven people trying to enjoy their vacation. Update: Enterprise asked me to contact customer support for additional information. I made contact and provided the information just over two weeks ago. I have not heard anything back from enterprise concerning this issue. They posted a reply to show that they were active and concerned and willing to close this issue, but their effort was nothing more than a reply to this original post. I continue to wait for some resolution.
• KI

  Ken Iverson

  Jul 8, 2026
  5.0
  Reasonable weekly rates, convenient pick up and drop off, and friendly, top notch customer service, all contribute to my continued satisfaction with Enterprise car rental. I am especially pleased with the hardworking, attentive people at the Wentzville MO location.

Frequently Asked Questions About Enterprise Rent-A-Car