I rarely leave reviews this negative, but my experience with Camping World in Wentzville deserves to be documented.
I was purchasing a new Forest River Salem Villa Grand 42VIEW from this location. This was a significant purchase for my family, so I hired Teresa with Sparkle RV Services to perform an independent pre-purchase inspection.
Her inspection identified numerous issues, including evidence of delamination, deteriorating sealant and potential water-intrusion areas, AC airflow and ducting problems, an electrical safety issue, and other defects. These were not vague complaints; they were documented in a detailed inspection report with photographs.
Camping World was given the report and the opportunity to address the findings.
Then we waited. And waited.
The purchase dragged on for weeks while we waited for repairs, updates and assurances that the camper was being taken care of. That lost time matters. My family was excited about this camper and we had plans to use it. Every week that passed was another week of the camping season disappearing.
Eventually, after weeks of waiting, I made the more-than-500-mile trip to Missouri expecting to complete the purchase. I also arranged for Sparkle to return and verify the repairs.
That should have been the end of the story: repairs completed, inspection confirmed, camper purchased, and my family finally able to enjoy it.
Instead, significant concerns—including the delamination, seals and AC distribution—had still not been satisfactorily addressed.
After waiting weeks and driving more than 500 miles, I walked away without the camper.
The cost of this experience was not simply a failed transaction. It was the inspection expense, travel expense, hundreds of miles on the road, weeks of wasted time, plans put on hold and, most importantly to me, the disappointment of my family. We lost valuable weeks of a limited camping season waiting for a camper Camping World ultimately could not deliver in a condition I was comfortable accepting.
What I learned afterward concerns me even more.
Teresa later contacted me and told me Camping World has now banned her from performing inspections there because they disagree with her inspection of this unit.
If that is Camping World’s response to an independent inspector identifying problems with an RV they are trying to sell, prospective buyers should think carefully about what that means.
An independent pre-purchase inspector exists to represent the BUYER’S interests, not the dealer’s.
A dealership confident in the condition of the RVs it sells should welcome independent inspections. If it disagrees with a finding, explain why. If something needs repairing, repair it. Then let the customer make an informed decision.
The irony is that Sparkle did not cost Camping World this sale. Camping World’s handling of the inspection findings and the condition of the camper when I arrived to purchase it cost them the sale.
I wanted this camper. My family wanted this camper. We waited weeks for this camper. I drove more than 500 miles intending to buy it. Walking away was absolutely not the outcome we wanted.
My strongest advice to anyone considering buying an RV from Camping World is simple: hire your own truly independent inspector before signing anything.
In my case, that inspection may have saved me from a very expensive mistake. Learning that the inspector who protected my interests has since been banned from inspecting RVs at this location only reinforced my belief that walking away was the right decision.
TP
Tracy Parsons
6 days ago
We had a fantastic experience as first time buyers. Wendy was very patient and showed multiple makes and models according to our needs and wants. She searched multiple locations to find the best price and it was delivered within a few days. Dealing with finance was also a very smooth flowing process.
During pickup, we had detailed step by step instructions on the use of every part of our new RV. They even allowed us to video each part of the demonstrations given.
We could not have asked for a better experience and would highly recommend Camping World in Wentzville. Ask for Wendy to start your search and experience
NG
Nancy Glaeser
Aug 23, 2026
We stopped at the Wentville Camping World on the way home from a long trip to pick up some supplies and Janet and Brendan were awesome! We were wanting a fire pit but there wasn’t one on display so Janet pulled one off the shelf and opened the box so we could see it, so helpful. Meanwhile Brendan overheard me say a kitchen drawer had come out during our travels and wouldn’t go back in. He asked for our keys and ran out and fixed it while we checked out. Such great service! We love this location!
AVOID CAMPING WORLD OF WENTZVILLE. Absolutely unacceptable post-sale customer service.
We sold/traded our 2023 Jayco Jay Flight through Camping World of Wentzville and have repeatedly requested basic documentation concerning the sale, title transfer, and change of ownership.
Our requests have been directed to Kevin Schulz, Finance Manager at Camping World of Wentzville. Despite repeated emails and follow-ups, Kevin has failed to provide the requested documentation or even give us a clear explanation as to why it has not been provided.
At this point, I literally had to email Kevin asking whether he intended to provide the documents at all.
This is documentation directly related to an RV that belonged to us and a transaction in which we were a party. We are not asking for anything extraordinary. We are asking Camping World to document what happened with the title and transfer of ownership of our former vehicle.
What makes this experience particularly disturbing is not simply the delay. Delays happen. The problem is the complete lack of responsiveness and accountability. A Finance Manager receiving repeated requests concerning title and ownership documentation should, at the absolute minimum, provide a clear answer.
Instead, we have been left chasing Kevin Schulz and Camping World for information that should have been straightforward to obtain.
This experience has completely destroyed my confidence in Camping World of Wentzville. Their attention to the customer apparently changes dramatically once the transaction is completed.
If you are considering buying, selling, or trading an RV here, protect yourself: obtain copies of every single document before you leave, verify exactly how the title will be handled, and keep your entire paper trail. Do not assume Camping World or its Finance Department will cooperate afterward when you need documentation.
Based on our experience with Kevin Schulz and Camping World of Wentzville, I would not do business with this location again and cannot recommend it.
UPDATE: After 4 weeks, Mr. Schulz finally provided the requested documents by email. I'm feeling relieved I no longe have to email this store or call the front desk lady who pretends she doesn't know anything and can never help.
Do NOT, under any circumstances, allow this place to touch your rig. I dont care if it's an RV, a travel trailer, a 5th wheel, a vinyl tent, or a lean-to made of sticks. We purchased our toy hauler at camping world, the experience was pretty good with minimal hassle. Its been a few years, so I dropped it off for a few routine maintenance items, including a roof cleaning and treatment. That was a few weeks ago. When I picked up after the work was "complete," the battery was completely dead and one of the tires was flat. They replaced the tire at no cost, but I still had to buy a new battery. Yesterday, when we were hauling the camper on a trip, I look back and half the roof was peeled off and was blowing in the wind. I was able to come up with a temporary fix so we could get to our destination. As we were setting up, I went to turn the AC on, and nothing. Never had the slightest issue with the AC, and magically, right after allowing Camping world to work on my camper, ALLL these serious issues happen. It was explained away as "coincidence" when I spoke with Mike, the service manager. He comes off as a nice guy, but when camping world ruins your camper, and you ask him to make it right, he will apparently be the first to tell you to go screw yourself. Again, I can not stress enough, do not let these incompetent, dishonest swindlers anywhere near your stuff.
