Enterprise Rent-A-Car

Reviews

• DT

  Darcy Tucker

  Oct 5, 2026
  5.0
  Troy Missouri location was wonderful. I had hit a deer in my mazda, needed a car for work ASAP. Hannibal location had nothing. Troy came thru. Easy process. Clean new car fixed me up fast and i was on my way.
• MK

  Miguel Koenig

  Sep 25, 2026
  1.0
  After months of dealing with problems that management screwed up on pricing and no one from enterprise called to help fix the problem I was being treated by the area manager Tyler said “you need to pay the month that you owe us” after many promises from customer service and management at this location that they will take care of the month as a apology for screwing me over. The new manager there now does tend to lie to customers and I’ve heard him (he’s one that said “if I have to pay out of pocket for the screwup that previous management did to your rental I will”) tell different stories. When he first moved to this location he called me and was very disrespectful and called me a liar for a situation he didn’t know what was going on. I was forced to return my rental (due to a car accident) I’m a email. Or I was going to get charged $750 for not returning the car. I texted Mike and said process the payment so it’s up to date and he replied back “I’ve been instructed not to run payment anymore. The vehicle does need to be returned.” Very bad horrible service I do not recommend renting from this location especially. I am a head advisor for Edward Jones and our company will never use this company for rentals again. Since June 16th the problem was never solved. 100+ calls to customer service no response after phone call ended. I was dragging teeth to get answers none was answered. Every car I got the gas was almost empty I had to use my own money to fill them up when I got the cars. (5 cars to be exact due to cars having issues) and spent well over 300 on gas filling cars up when it’s not my job to do when I get a rental. I only got $10 back. The area manager needs to be fired and so does the management in Troy location. They wanted me to do their job to fix the problem and I told them you have the calls recorded pull them and listen to all the broken promises they made.
• GR

  Galinda Rogers

  Sep 24, 2026
  5.0
  I scheduled the car rental over the phone. I was told a Malibu was being reserved. It was not at the Troy location when i arrived at the office. I was told it was was a part of a fleet that was being sold. I was offered a compact car. I accepted it until i started the vehicle. A strike 3 came due to a sensor light being on the dashboard. I returned to the office to refuse the car. I was offered another car instead. It was awesome. A Sentra. It was an uneasy situation in the beginning but the representative handle it well. I took a car that was better than the previous replacement car, that had a sensor light on, a small fender bender with an odd odor . The Sentra was perfect for my situation. I am not supposed to have an upcharge from the restrictions by Shelter Insurance for the better fitting car. We will see when the debit card statement arrives. Im expecting a refund of my deposit and no upcharge.
• JJ

  jen

  Sep 18, 2026
  5.0
  The truck was great in hauling items for a friend who live states away. Overall, a great experience.
• MF

  Michael Frank

  Sep 18, 2026
  5.0
  Staff was exceptionally professional and helpful. And the Nissan car I got was a very nice clean car as well.

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