Dobbs Tire & Auto Centers

Reviews

• MJ

  Michael Wakim Jr

  1 day ago
  1.0
  I was told my rim was cracked. I asked if I bought a new rim would they put it on. They said yes. Called today to schedule the new rim installation. I was told they would not do it. Spent $2k this year at this Dobbs. Will no longer do business with Dobbs.
• JT

  James Tucker

  Sep 18, 2026
  1.0
  The technican incorrectly diagnosed my vehicle. I had the vehicle towed to the dealership and my vehicle did not need a battery and other part that would have cost me an arm and leg. It's important to get professionals to work on your vehicle .
• AC

  Aubrey Cook

  Sep 17, 2026
  5.0
  My service experience was great, I've purchased tires from this location several times for my cars prior with great service and good prices. The customer service outstanding. I recently experienced a flat tire on my way to work and had my car towed to the location. They were able to repair the tire before they closed and was back on the road before the end of my work day. I appreciate the comfort of knowing I would be taken care of.
• JJ

  Joe

  Sep 12, 2026
  2.0
  Got an oil change and tire rotation. Asked to see the bill because it was REALLY expensive. The guy said he would email it to me. Never did. I called back 45 minutes later and asked for it again. He said check your junk and spam email. Duh, already did. He promised to resend it. Never did. Still have not seen it. Total B.S. mechanics. They know they can screw you and they do
• JE

  Jon Erickque

  Aug 27, 2026
  1.0
  I am extremely disappointed with the customer service I received at Dobbs Tire & Auto Centers – Hampton Village #28, specifically from an employee named Cam. I dealt with him on two separate occasions, and both times he was extremely dismissive, dry, and rude. During my first visit, I came in regarding tires that were still covered under warranty. Instead of professionally explaining the situation and helping me understand my options, Cam's attitude made the interaction so uncomfortable that I actually left and returned with my brother so I would have someone with me while trying to resolve the issue. Thankfully, I later worked with Mike, whose customer service was the complete opposite. Mike was patient, courteous, helpful, and professional. He took the time to explain things and treated me the way a customer should be treated. When I returned today, I unfortunately had to deal with Cam again. Although I am the owner of the vehicle, he repeatedly directed his conversation toward the person who accompanied me instead of speaking directly to me. Even paperwork requiring my signature was placed in front of the person with me rather than handed directly to me. At the end of the transaction, Cam literally placed my receipt and paperwork on the counter and walked away, leaving us standing there. He did not review my warranty information, explain my coverage, or provide me with a warranty packet or any information regarding the warranty. There was no professional closing to the transaction. His attitude throughout the entire experience was extremely dismissive and rude. What makes this especially disappointing is that I am not a first-time Dobbs customer. I continue purchasing my tires from Dobbs specifically because I value the security and peace of mind of knowing that if something happens while I am traveling, I have warranty protection and can have the problem addressed. A customer should not have to bring someone with them just to feel comfortable getting their vehicle serviced, nor should the vehicle owner be ignored while an employee communicates with the person accompanying them. Mike deserves recognition for providing excellent customer service. Unfortunately, my experiences with Cam were the complete opposite. This was by far the worst service I have ever received from Dobbs. As a loyal customer who has continued choosing Dobbs for my tires and warranty protection, I expected much better. I sincerely hope management at Hampton Village #28 takes this seriously and addresses it.

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