Dobbs Tire & Auto Centers

Reviews

• MM

  Matt M

  4 days ago
  1.0
  My elderly mother had a flat and was near Dobbs at Olive and Fee Fee so she stopped in. She has a 2025 BMW and has coverage thru BMW but couldn't make it there. Dobbs told her they had bad news and she needed all 4 new tires, one damaged and the other 3 due to the tread depth. She did not think that sounded correct so she called BMW and they had it towed to the dealer and they repaired the 1 tire and said the other 3 were all good. Shame on Dobbs for trying to take advantage of an elderly woman!!! Business responded with some nonsense about state inspection. They tried to gouge my mother for 4 new tires and the dealer said 3 were in good shape and 1 needed just a repair.
• KM

  Katie Miller

  Sep 23, 2026
  1.0
  I've made 3 appts for an emissions inspection! 1st one over the phone was supposed to be Thursday the 17th, I got there and was told I was not in the appts calendar AT ALL, couldn't do it that day. I made the 2nd appt for the following Wednesday while I was standing AT the counter, and was told 5 PM on the 23rd. I get there before 5 PM and am told they don't make inspections appts this late, the guys are all gone by 4.... I set a THIRD "appt" with them tonight for Saturday, but I will be canceling it in the morning and finding somewhere reliable.
• DF

  Devin Ford

  Sep 18, 2026
  5.0
  Dobbs completed my safety and emissions inspection ahead of our scheduled appointment when I dropped off my vehicle a day early.
• WJ

  William Jackson

  Sep 13, 2026
  1.0
  I bought 4 tires from Dobbs 2 years ago. So, when I got a flat on Labor Day weekend, I wanted to take it back to Dobbs to replace the flat with the identical tire. There appeared to be damage to the side wall. Since I was traveling for work, my girlfriend dropped it off and asked them to replace the tire, try and determine what happened, check the rim, and rotate the tires. They immediately accused her of running into curbs, which given the clearance of my sedan, would have shown damage on the body. Then, they tried to say that the flat was due to a balancing issue, and when challenged, changed their story to an alignment issue. So, they replaced the tire, and when I got back into town to pick it up, I saw the tires had not been rotated. When I went in to ask if they had identified the issue with the tire, they said they couldn’t remember exactly, because there were so many flats over the weekend. After reminding them it was sidewalk damage, they started the same story over again. When I asked about the road hazard/warranty coverage they said they didn’t know where I had bought the tires, or how old they were. When I told them I bought those tires at that location about 2 years ago, and I kept the paperwork in the glove box, so I could go get it to see what it said, they said not to because they could look it up. After looking it up, they gave me only $20 off the new tire. That is not in line with their stated warranty. At this point I asked if the tires had been rotated. They said that they weren’t supposed to. I said that they were since it’s time for my oil change, it’s time for a rotation. He then asked if I needed my oil changed. I told him I change my own oil, and he looked at his paperwork and said that it did say that the tires were to be rotated, but he didn’t know why they were not. So, I left the car there and went to work. I never got a phone call telling me when it was ready to pick up, so I finally called over a day later, and found out it was ready. This weekend, I changed the oil, and I checked all my inspection points. Everything looked ok, I brushed some corrosion off the battery terminal, but when I checked the coolant level, it was below Low. Now, I didn’t ask Dobbs to check any of that, but in my experience any garage worth going to checks on your vehicle for these types of things and offers their services. Now, I started going to Dobbs because of their regional reputation and their proximity to my house. After this recent experience I would not recommend anyone get any work done at this location. There is nothing good to be said about their service over the 3 different days I had dealings with them. The next time I need tires, I’ll be taking my business elsewhere and since I am due for a coolant flush I’ll be taking that over to Olive and Fee Fee Auto Care, which is in the same parking lot as Dobbs.
• TK

  Tom Kennedy

  Sep 12, 2026
  1.0
  Scheduled for emission inspection at 8a. Because of multiple human errors along the way (more than one employee couldn’t find misplaced “completed” paper work), finally left after staff finally found the paper work, 2.5 hours later. Unacceptably too long for an emission inspection. Worse yet, staff’s attitude was terrible in terms of customer relations. Flat out rude and offensive. Shouldn’t have had to say anything, but suggestion that an apology for the snafu might be indicated was like pulling teeth to get one or more of the staff, one in particular (with an obnoxious attitude) was like trying to pull teeth. Dobbs staff could have handled the situation much better. Corporate management should research the incident and “inservice” the entire staff to be wayyyyy more conscious about better customer relations #1 and improve paperwork handling as procedural quality improvement. Dobbs could have and should have done much better. I will be happy to elaborate in more detail if there is a quality improvement interest on the part of corporate management. You’re welcome and thank you for opportunity to provide feedback. It’s offered in a positive way notwithstanding the unfortunate incident. Tom Kennedy

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