Dobbs Tire & Auto Centers

Reviews

• IM

  Iulia Mortoiu

  Sep 25, 2026
  1.0
  I went to get one tire changed and they (Andrew) saw that I am a woman that does not know too much about cars and insisted that I needed all my tires changed and an alignment. Eventually we changed two tires and did an alignment, just to get home and my husband told me that the tires were barely used and the car did not need an alignment. They upsold me and treated me like I am stupid. I would not recommend this place to anyone. What a ripoff.
• KK

  Karen

  Sep 9, 2026
  2.0
  I made an appt last week and indicated I would be staying for my oil change . Vehicle was not taken in for at least 30 minutes , which was acceptable , but was taken back within 45 minutes. After 2 hours with no car being returned , I finally asked Andrew if there was something else wrong with the car that I didn’t know about . He indicated there wasn’t but I guess he went to check on it . He finally came out and said the delay was because apparently the wrong filter was put in an incorrect box and they had to order the correct one. I was very upset that information wasn’t relayed to me . I did not hide my unhappiness that it took almost 3 hours for the oil change. Andrew did say that he appreciated my patience . I did not respond but I was extremely disappointed that I was not even offered a discount or free oil change to use at a future date. I guess my business doesn’t matter . Very poor customer service IMO.
• TB

  tabby blake

  Sep 9, 2026
  5.0
  Friendly staff and willing to help. Dillon is very informative and takes his time to actually talk and explain everything. Andrew is great at getting your vehicle back in w timely manner then there's Scott the service manager. He's awesome! Told me everything before it was done. Worked with me for n getting it done and made sure it was fixed right before I left with it and was 100% honest the whole time. Never once did these guys try to sell me something that wasn't needed or important. Highly recommend this location! Friendly informative personal honest and willing to work with you!
• SS

  Sara-Bear505094

  Aug 26, 2026
  1.0
  I usually go here to get some work done on my car. They are really nice, and fast. I did not have a problem with the guys working at the desk. They were both super nice. I did not like the guy in the office. I was lied too. All I needed on Monday was a safety inspection, and a emissions inspection. I dropped my car off before 8:20am. That was my appointment time, or so you are told. I find out that everyone is told to dropp of at 8:30am. I was told they would call me when it was done. I called them about 5 hours later, and was told one car was before me. The person who picked me up had to drop me off a few hours later. They were not going to be available later on. It was around 4 when I was dropped off. I was told it's the next car, so I sat down to wait. I was sitting around for about an hour. I received a call from Dobbs. I know they did not check my car it never moved from the spot I dropped it off at. I could see it from where I was sitting. On the call they told me they could not look at it today. That I could either reschedule or leave it with them. I was pissed. They had my car all day long. I was told it was the next car, and now I'm told to reschedule. I told the guy no I'm getting my keys and going somewhere else. I told him that they wasted my time. I went home and called Meineke and they got me in next day on a appointment. I don't know if they are extremely short staffed or what, but they need to let customers know. We rely on our transportation. I do not have an extra car to use to get to work. I can only schedule appointments on my days off. To be out of a car, and to waste a whole day is extremely stressful. I will not be going back. I will be going to Meineke for now on. They also could not believe how they could not get my car done when it was left with them all day. I am just warning people be prepared to not get your car serviced on same day.
• DE

  David Eikmeier

  Aug 26, 2026
  1.0
  AVOID DOBBS LIKE THE PLAGUE SPECIFICALLY THE SOUTH COUNTY MALL LOCATION!!!! I dropped my truck off at 9am on 8/22/26 for an alignment. Dobbs South County mall had the vehicle all day. I called at 3:45pm for an update and was told they had not even started it yet, but was next to go on the alignment rack. They called back at 4:30pm stating it was complete and to come get it. After paying for the alignment, I walked out to my truck and noticed the driver wheel liner was wet with fluid. I got in the truck and depressed the brake pedal to find I HAD NO BRAKES! This location was going to send a paying customer on their way in a vehicle with no brakes! I went back inside, was told I would have to start a new ticket for the brake repair and did so. I did not receive another call regarding the repair until 4:25pm on 8/24/26. I received the AutoServe recommended repair report stating a brake line blew at the master cylinder and Dobbs recommended replacing both brake lines. I agreed to the repair over the phone with Dillon noting the repair cost to be $444.97 and was told it would be ready for pickup the following day. I was also notified that it survived an attempted catalytic converter theft to which numerous other vehicles fell victim to! After picking up the vehicle on 8/25/26 and inspecting it at home, I discovered only ONE of the two aforementioned brake lines were replaced and the truck pulled to the left with the steering wheel clocked to the right. I called back and spoke with Andrew and was told “well only one brake line ended up being bad” to which I responded “regardless, you recommended replacing both lines and I agreed to it and paid for it and the alignment would need to be redone” and was told I would have to call again on 8/26/26 to speak with manager Scott. After calling back on 8/26/26 I was told by Scott they would fix the brake line “if I wanted them to” and I said “yes, I already paid for the service!” I received another call back from Scott stating that “they only intended to replace one brake line”, but that’s not what their paperwork or my invoice says! I was then told I would have to leave the vehicle overnight AGAIN FOR THE 6TH DAY to which I said absolutely not. The repair MUST be completed today. Scott then said “well I’ll see what I can do” and promptly HUNG UP ON ME!!!! As of the time of this review, I still don’t know if my repair will be completed today or if I will be charged AGAIN for it. This company has gone to hell and Don Dobbs would be rolling in his grave to see how his company is now being run. This is a shady, dishonest, and predatory company that will NEVER receive another dime of my money ever again, and I will shout it to anyone in earshot to avoid this company, AT ALL COSTS. Update 8/26/26 - after reporting this location to the BBB and their corporate office, I finally received a response from Angie at corporate with ACTUAL customer service intention. Only 40mins after speaking with corporate, I finally received a call stating my vehicle was ready for pickup. And upon inspection at pickup, the cherry on top, this location couldn’t even be bothered to bend the new brake lines to match the factory originals. They just slapped new lines in taking the quickest and most direct route from the master cylinder to the ABS block. What a disastrous experience. Again, do yourself a HUGE favor and take your business elsewhere, where it will be appreciated.

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