Enterprise Rent-A-Car

Reviews

• SP

  Susan Phuyal

  Aug 25, 2026
  1.0
  Never had a car for reservations. Every-time they canceled the reservation. Its better shut down the location. Its been like this for more than 6 months.
• TJ

  Tamela Jones

  Aug 23, 2026
  5.0
  This location is truly THE best. I rent there frequently and this team is more like family than employees in a business to me. Keep up the amazing customer service!
• EB

  Eric Bundy

  Aug 14, 2026
  5.0
  We were given a Jeep renegade with 50,000 miles on it. We drove the car for a total of 350 miles. When we returned the vehicle, we left it at Champion collision center. They picked the car up the next day they said when they open the back hatch a trim piece fell off. Well, I didn’t mention the front tire felt like it was ready to fall off. They’re gonna charge my insurance company for a piece of junk car that they rental to us we never even use the damn back hatch. Do not use them. They’re a rip off.
• WS

  William Scott

  Aug 11, 2026
  1.0
  Made a reservation. Called the morning of my pick up and was told I was good to go. I asked why my debit card didn't work to pre check in. I was told" don't worry about it will get it when u come in" As I was getting ready to make the hour and half drive got called and told they had no car for me, didn't know when they would I asked" where is the nearest location with a car" I was told to start calling other locations. I called 3 more locations, no cars I was then told to go even further away to a location that had cars. In Springfield mo I called them to make sure I could get one I was told "absolutely no problem we got a van" so I made the drive 2 hours to go pick one up. Got there everything went smoothly untill I was told that I had to have a credit card to take the car, that my debit card, with enough money in it to buy 2 of the cars he was renting me in the account wasn't good enough. He then told me that "u can go apply down the street for one they print the card out the same day" I told him my credit is emaciate I own my home and both my cars I have no debit I do not mess with credit cards he told me "then there's nothing I can do for ya" I wasted 4 hours total driving around calling around trying to get a car for a reservation that was confirmed to begin with if u had no cars then the reservation should have never been able to have been made in the first place if I ever need a rental for any reason I will absolutely never use enterprise miss the days where there whole moto was "will pick you up" customer service has gone to shit
• DB

  David Bremer

  Aug 11, 2026
  1.0
  I had the most terrible experience dealing with the Campbell branch of Springfield. I made a reservation almost a month in advance. Confirmed that reservation a week prior and also called a day before to be told my car would be available. At 6pm after closing I received a call from their manager that he had good and bad news. The bad news was my can wasn’t available but the good news was he was going to be putting me in a smaller vehicle. After telling the manager this was not an option for my family I was told to call around and see if the other local branches had a van. Ot call other rental car companies. He didn’t bother to assist me and put the problem squarely on my shoulders. He called me after hours so by time I could attempt to deal my new problem, every branch was closed. No assistance, no help. Mr Aribi the manager did absolutely nothing. I requested two vehicles for the same price as my mini van and was told that was laughable. Never did he offer any solution other than a smaller vehicle. He never offered to try and track down a van nearby. My family lost out on valuable vacation time. Such a horrible experience. Terrible service all around. Avoid this branch and its manager!

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