Enterprise Rent-A-Car

Reviews

• DM

  Dixon Mark

  Jun 25, 2026
  1.0
  I'm rating this facility a "1 star" ONLY because there is not a lower rating available. I arrived, on a tight schedule, to pick up the midsize SUV I had reserved and fully confirmed online for 7:30 a.m. on June 23, 2026. Only then was I informed that the agent didn't think he had anything available. "Don't think or KNOW that you don't have anything available, I asked." "I know that I don't have anything available." he replied. Rude. Nonchalant. Dismissive. Not even a "hope your day goes better" or "good luck out there" After experiencing more disappointment from the other Enterprise across town, I ended up at the Springfield-Branson National Airport, where a genuine customer service agent named Jeff at the Hertz counter had me in and out in a 2026 Hyundai Tuscon in about 15 minutes with everything I asked for. I don't know why things were so different. I don't really care. But if Enterprise reservations and Enterprise local have this much of a disconnect in communication... I don't think that I can ever trust them with my business again. My advice, double and then triple check EVERYTHING BEFORE renting from these people!
• KK

  Katie

  Jun 25, 2026
  1.0
  Update to add: Enterprise owner, I will not be contacting you to discuss this further. The chance to resolve this was when we needed your help and care. I will not be recommending you or speaking with you further regarding this situation. The communication I received yesterday from the manager was rude and unacceptable. Matters cannot be resolved with that kind of customer service. Zero stars if I could. Complete lack of customer care. Our family vacation was derailed by Enterprise. We booked a 15-passenger van online, only to be told on the day to pick it up that we couldn't have it because of a recall. While safety recalls happen, a professional company should have a contingency plan for their customers. Enterprise had nothing. They left us completely stranded with zero alternatives. When we called to see how they could help resolve the issue, the manager was completely rude and unhelpful. It seems that they clearly do not care about their customers. I highly recommend booking with a different rental company if you want assurance of guaranteed reservations and decent service. Save yourself stress and frustration and book with someone else!
• KR

  Kassie Rogers

  Jun 22, 2026
  1.0
  Seriously talked to this people like 5 times about everything I needed for me to come pick up a rental paid for by the insurance company of the guy who ran out in front of me and totaled my vechicle. Finally got a reservation and secured a ride from a friend just to be turned down because my driver’s license had a small crack in it!! Told them I didn’t know when I could get another ride my car had been totaled even talked to the manager and they said there wasn’t anything they could do me to call when I was able to get another ride! Worst service I have ever had!!!!
• MR

  Megan Rudner

  Jun 22, 2026
  1.0
  If I could give zero stars I would. I was advised to call at 7am to confirm a 9am pick up from my chosen repair lot. I called from 7am-9am. Never received a live person, got hung up multiple times. Had to pay for an uber, to this location. As of this posting, I have been waiting almost an hour. A nice man next to me stated he has been here for almost 2 hours. I can understand not having cars. However, I can’t understand no communication and being told “it’ll be 10 minutes.” Just be honest. I will never use this location ever again. Update 7/6: Just called to extend my rental, due to my car taking longer to fix, was put on hold 3 different times and was hung up. The message says,”we do everything to put you first,” However being hung up on is not putting me first. I’m beyond frustrated by this company.
• DK

  Desiree Keyston

  Jun 22, 2026
  1.0
  I am currently sitting in their office on behalf of my sister who had a scheduled pickup. This office is an absolute mess. They are very unprofessional, are giving out 20 min etas, even though we have been here for over an hour. Their lack of communication is very disappointing. I would not recommend Enterprise for any future car rental.

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