DOBBS TIRE & AUTO CENTERS

Reviews

• HA

  Hannah Adam

  4 days ago
  5.0
  Great service! Also Laura at the front was super sweet and kind to every person who came in there, even a customer who was being very rude to her.
• RN

  Richard Nelson

  Aug 26, 2026
  2.0
  Not a good experience!!! Dropped my vehicle on a Tuesday. It needed safety and emissions and I knew it would require work on a couple issues. I explained this to the trainee and Scott who is the manager? I told them specifically that I a front bearing that was failing and my check engine light was on. He assured me they would address it with the safety inspection. I received a call late that afternoon from Jake he stated that it would be approximately $1200 for 2 new tires, tie rods. I asked if it passed everything? He said it did. I told him to proceed with the work and asked about the bearing. He told me that he didn't find any issue with it. I was confused it was making a loud grinding noise as soon as the wheels started moving and you couldn't miss it when you even moved the a few feet. He said he would check it out. Jake called back Thursday and said he not only missed the bearing but that it also had failed emissions. ( Oil sensor and cad code. He then said it would be about $2200. I was aggravated by this point but had them proceed. I told him I would take care of catalytic converter code. The work was done and went to pick up van on Monday. Scott was working and said it would be just under $2000 I asked Scott what all was done to the van? He said he wasn't sure and had Jake come up to counter and let me know what all was done. He told me he gave me a discount. I was kinda satisfied with everything and paid. Chicago, I was going through my bill later and noticed $190 diagnostic charge. I called up and asked what this was. Scott informed me that it was to diagnose the emissions issues with the Van. This apparently is to read the codes that tell you exactly what is wrong with the van, although Scott insists that there's actual testing going on parts by Jake. It's not. They pull the codes. It tells them the most likely issue and they replace it. No diagnostics going on there. I cleared my cad code and brought van back to get reinspected. He informed me that I would need to leave the vehicle or make an appointment. I've been taking my vehicles to Dobbs for almost 15 years. That was the last time.
• MF

  Motorcycle Fanboy

  Aug 24, 2026
  1.0
  “I made an appointment to have my A/C serviced at 8 in the morning. I still had not received a call about my car by 4pm. I called the store and was told they did not have an A/C tech on shift for the day. even though I had scheduled an A/C service for that day. What is the point of making a appointment for a service that can't be performed? Why would the bussiness not call a customer and tell them their car cannot be serviced the day they scheduled it for? Absolutely awful business. No wonder their rating is so low.“ This is a copy paste of my Yelp review. I’ll add that I went to Meineke the next day with no appointment and was serviced while I waited in the store. You guys will never see me again.
• MQ

  Matt Quinn

  Aug 23, 2026
  1.0
  I spoke with Dobbs on Tuesday, August 18th. They told me if I dropped it off that night my vehicle would get looked at on Wednesday. I dropped it off on Tuesday night, received a call on Wednesday that they're Technician was out - no big deal, things happen. They assured me they would get looked on Thursday. Thursday comes and I don't hear anything, so I call at 3 PM. They tell me they can't get to it, but they assured me again that they would on Friday. Friday comes, again no call from Dobbs. They assured me in would get looked at on Saturday. Finally they finished my vehicle on Saturday. After waiting for several days and having to rent a car due to their delays when I check out on Saturday I received no apologies, no discounts, nothing. The worst experience that I have had at any shop. 8-24-26 update: Received the following message when I tried to email: Your message wasn't delivered to guestrelations@dobbstireandauto.com because the address couldn't be found, or is unable to receive mail.
• KK

  ken kirchhofer

  Aug 17, 2026
  5.0
  I brought in my wife’s 2019 Chevy equinox for a 36 point check and they had full permission to perform anything that would be a mechanical or a safety issue because she is going on a trip and they found absolutely nothing wrong with it and they were 100% honest and communication was on point. I could not be happier with the way they do business. Scott and Jake and the rest of the crew could not have been more professional. We will absolutely continue to use Dobbs for our mechanical and tires and alignment needs!!!

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