Enterprise Rent-A-Car

Reviews

• AT

  Andrea Thurman

  4 days ago
  5.0
  Thanks Enterprise in Creve Coeur Missouri thanks for the relative ease of my rental car process and I want to give a big shout to the staff over at the Creve Coeur location if anyone is shopping around for a rental car company look no further than Enterprise in Creve Coeur Missouri.
• SS

  Stacey

  Aug 25, 2026
  5.0
  Great customer service. Staff was professional, kind and friendly. Picking up and returning was very easy and quick.
• BG

  Britni Gray

  Aug 2, 2026
  1.0
  I would give no stars if I could. I was provided a car that was not fully covered by my insurance, with no mention of this to me. This was the car that the representative took me to. I did not ask or request this car. I called customer service regarding this issue and was told that someone would follow up with me, and no one has. Terrible customer service, terrible. I won’t be giving any more of my money to enterprise, especially after I was unknowingly charged additional fees that I did not agree to and was not made aware of. I usually don’t leave bad reviews, but this was probably the worse customer experience that I’ve had.
• SR

  svetlana reznichenko

  Jul 28, 2026
  5.0
  Enterprise at Creve Coeur never disappoints! Easy booking process, check in and out, professional and courteous staff, attentive to loyal customers, Jonah and Sarah went above and beyond their regular duties to make us happy! Good selection of reliable vehicles. Highly recommend!
• SM

  Sula Mcnary

  Jul 14, 2026
  1.0
  I would strongly discourage anyone from renting a car from this location. I was supposed to leave for a road trip on July 10, but my trip was delayed by an entire day because the rental vehicle I received was unsafe. The rear tire only had two lug nuts/bolts, causing a loud noise while driving. When I called to report the noise, I was told by Jonah it was “normal.” After discovering the missing lug nuts, I called back and was initially told I would have to pay $70 to have the vehicle towed to another Enterprise location before they would exchange it. After spending nearly an hour on the phone with customer service, they finally agreed to tow the vehicle. When I arrived at the second Enterprise location, I was given a small Mitsubishi that did not meet the size or features I had originally reserved. To make matters worse, the tire pressure warning light and service light were both illuminated. I was told my only options were to take that vehicle or wait until the next day for the original location to reopen. The following morning, I returned and was then told I would have to pay another deposit to receive a different vehicle. After another call to customer service, they finally provided a replacement. Although that vehicle was dirty, I accepted it because I was exhausted from everything I had already been through. When I returned the vehicle, although Sarah was very emphatic to the situation and apologized she assured me that all of my points would be restored and that everything would be taken care of. However, more than 24 hours later, my $300 deposit still had not been returned. When I called, I was told my rental had not even been closed out yet and that I would have to wait for Sarah to get back to me tomorrow. This entire experience was frightening, frustrating, and exhausting. Renting a vehicle should not involve receiving an unsafe car, multiple trips to different locations, hours spent on the phone with customer service, or delays that disrupt travel plans. Based on my experience, I cannot recommend renting from this location.