Enterprise Rent-A-Car

Reviews

• SC

  Stephen Compas

  4 days ago
  5.0
  Very professional very quick
• RF

  Rob Francis

  Aug 20, 2026
  5.0
  Everything went as planned. Staff and shuttle drivers were awesome! Would not change anything about the experience
• AR

  Andrew Ross

  Aug 12, 2026
  2.0
  I really expected a lot more from the local.Saint louis based car rental business. There's not much communication between employees when it comes to mishap and miscommunication. Last time I was there, they were gonna give me a different car because I totaled mine and I needed a car between the next car.I was gonna own and the one that was totaled. Unfortunately, they had no other car.So they let me keep the one that I had and told me that the rate would not change. After a couple weeks, they kept blowing up my phone.Telling me that I had a large balance due and that it was of a different rate. Every time I talk to them, they told me they were going to note the account and everything would be fine. However, I kept getting calls over and over again. Not a pleasant experience
• JR

  J Reid

  Jul 21, 2026
  5.0
  Kaley and Nicholas were absolutely amazing and deserve recognition. Especially Kaley. I picked up a Wagoneer on Monday and left for Chicago. Tuesday morning the vehicle starter freaking out and the check engine light came on. I called this location and they gave me instructions on what to do next. I was able to get another vehicle from another location in Chicago. They had no SUV's so I was given a mini van, not what I wanted but it worked and I had a vehicle I could rely on. I returned the Van back on Friday, and I had planned to ask them and make sure I was not charged the price of an SUV since I did not have one. Before I could even get to that Kaley asked how the trip was and I explained the turn of events. She quickly was apologetic and was so focused on making sure I was happy and okay. I was actually genuinely shocked at how she responded. She handled it great and I didn't have to argue or plead to get this resolved. As a business owner myself, I want people like Kaley and Nick on my team. Great job to you both and keep up the level of care and commitment.
• ET

  Emily To

  Jul 16, 2026
  1.0
  If I could give this place negative stars, I would without hesitation. I went to the store and reserved a 15-passenger van. When I made the reservation, I specifically told the employee, “Please make sure my reservation is confirmed and that the van will be available on my pickup day.” They replied, “We have plenty of these vans, so don’t worry.” To be extra sure, I even went back a second time to confirm that the van would be available. Once again, they assured me everything was fine. On the day of pickup, we arrived only to be told they didn’t have a 15 passengers van available. Their excuse was that we showed up “late” and that none of their other locations had one either. That makes no sense when I had a confirmed reservation. To make things worse, I paid a $300 deposit when I made the reservation, but the same employee claimed he couldn’t find any record of it. Then, the same employee told my husband that our pickup time was supposed to be 1:00 PM instead of 4:00 PM, even though the paperwork they gave me clearly states 4:00 PM. It felt like they were making excuses instead of taking responsibility for their mistake. This company seriously needs to train its employees on how to handle reservations and provide honest customer service. I would never recommend this location.