Enterprise Rent-A-Car

Reviews

• AD

  Alex Deremo

  3 days ago
  1.0
  Had my insurance company set up a rental. This office says they called and left a message- no such thing took place. We've been calling for days to get a time and always get AI phone directory that always ends in busy signal or hanging up. The associate at the front desk was incredibly rude and lacked personal hygiene. You'll recognize him by his crusty lips. This isn't the first time enterprise has left us in a situation like this, but it will be the last. Don't use this crap company, you will be let down. EVERY TIME.
• AF

  Anita Fleis

  Aug 16, 2026
  5.0
  Very professional and met all my requests.
• JR

  Jeff & Carolyn Rohde

  Aug 14, 2026
  5.0
  Excellent service and very clean office! The staff called the night before and day of rental to make sure my plans haven’t changed. Received the exact car type requested! Thanks Reid & Jacob for the superb service!
• LM

  Liquid Marine

  Aug 13, 2026
  5.0
  Great experience at the Osage Beach office. Reid took great care of us. This was the first time that I had rented out of this office and it exceeded my expectation. Will definitely be back.
• AC

  Andrea Collier

  Jul 22, 2026
  1.0
  I made a reservation online on Tuesday morning for a rental car to be picked up Wednesday at 8:00 AM for a five-day rental. At 5:32 PM on Tuesday, I received a call letting me know there wouldn’t be a car available the next morning because all of the vehicles supposedly needed oil changes. While frustrating, I appreciated the heads-up. What happened next was unacceptable. By 2:00 PM on Wednesday, SIX HOURS after my scheduled pickup. I still hadn’t received any update, so I called the branch myself. I was then told that all of the rentals had been extended, there were now warranty issues with the available vehicles, and they weren’t sure if they would even have a car for me the following day. No one proactively contacted me with this information. Had I simply waited for my reservation, I would have missed an important trip. Instead, I had to chase down updates myself. To make matters worse, the employee I spoke with showed very little empathy. He apologized, but that was the extent of it. There were no solutions offered, no alternatives suggested, and no explanation of what the next steps would be. I understand that unexpected issues happen. What I don’t understand is the complete lack of communication and customer service. If you know you cannot honor a reservation, it’s your responsibility to keep customers informed and help them find a solution…not leave them waiting and guessing. This experience was extremely unprofessional, and I would not rely on this location again.