Very disappointed in my service and my interaction with (who I think was) the location manager. I have placed a call to customer service and left a message since it was a Saturday. Expecting a call back during normal business hours to discuss the issue.
I will say, Gary was very pleasant and professional. My experience with him has always been exceptional over the years I have brought my families vehicles in. The manager who I spoke with after Gary was the problem.
WW
Willows Way
Aug 14, 2026
We would like to extend a huge thank you to Dobbs Tire & Auto Centers on Bryan Road for their exceptional care of our company vehicles. Reliable transportation is essential to our mission of helping individuals with disabilities live a life without limits, and your outstanding service keeps us safely on the road every day. Thank you for assisting us in making a difference in our clients’ lives, one mile at a time!
Their team is professional, dependable, and understands how crucial it is to minimize downtime so that we can continue supporting those we serve. We truly appreciate their excellent customer service and highly recommend Dobbs Tire & Auto Centers on Bryan Road to anyone seeking honest and efficient automotive care.
BD
Brenda Dreher
Aug 12, 2026
You got me in right away said it might take 2 hours but really didnt take any more then like 20 to 30 minutes. Everywhere else said they were booked out for the emissions for like 3 days. Plus the guys up front were funny and nice. The man who helped me was Wayne. Super nice guy.
Was very happy with how I was treated and that they understood that I didn’t want to spend more then necessary because my car is 15 years old. However, they left oily fingerprints all over the outside and inside of my car. I was quite disappointed that they didn’t bother to clean them off.
I took my car in at the Brian Rd. location
for a check-up before a trip, and they charged me $1,800 to replace the car's suspension.
The suspension still makes the same noise, nothing has changed, meaning I feel like I wasted my money.
As for the service, the morning staff member is incredibly friendly and helpful.
However, the attendant on the afternoon shift is rude and their service is terrible.