DOBBS TIRE & AUTO CENTERS

Reviews

• KG

  Kaylynne Gatla

  1 day ago
  1.0
  Ridiculous. Years ago when I first brought a car here, the staff wasn't very good and consistently couldn't do basic troubleshooting. I moved back and gave them another chance and it went so-so but now I'm furious. Called far in advance for a Thursday drop off. I was told it's a go. I try to drop it off the day before out of courtesy only to be told they don't take such appointments and a laundry list of excuses of how it's our fault they mentioned NONE of this on the phone call for the appointment. Now I have to wait a whole extra week to squeeze this in elsewhere when I could have it securely in shop somewhere else. I've been with Dobbs the entire time I've been in the area (about 14 years now), although various locations, but I won't be anymore. And no I'm not open to the illegitimate excuses or arguments poor management responds with in the reviews. You can skip that part.
• CS

  chris saunders

  2 days ago
  1.0
  I’ve been coming here for 10+ years and then out of nowhere I buy a tire I put it on my trailer within 24 hours. It popped and now they don’t want to cover it Brand new tire brand, new tread and now you want me to buy new tire and you don’t want to cover it but I just bought the tire from you not that long ago. Haven’t even used it until a couple days ago. I spent thousands and thousands of dollars are every year I go there for my Business truck my personal vehicle vehicles, all the tires for my trailers my business vehicle And my personal vehicles even my family has gone there that I said and now I’m not sending them there no more over $160 tire that you guys don’t want to cover that I bought brand new I’m taking all my business somewhere else
• PC

  Peter Chang

  Aug 9, 2026
  1.0
  On 7/30/2026, My 80+ parents dropped a Toyota Camera off to Dobbs (Maryland Heights, MO) to check seatbelt buckle. You'd think Dobbs could just come out and quickly does at least a visual inspection on the seatbelt buckle, which would probably take only a few minutes. The manager said my parents must agree to pay $79 inspection fee before they'll even look at it. I explained to the manager that this shouldn't take more than a few minutes to just look at the seatbelt buckle. If a quick visual inspection is not enough to spot the problem, then it might make sense to pay $79 for further inspection. The manager refused, unprofessionally. After debating, my parents agreed to pay $79 for the inspection, and left the car there, awaiting the inspection result. Dobbs said they'd call me with the inspection result. On 8/1/2026, not hearing from Dobbs, I called for a status. Dobbs' staff said they'll do it right away. On 8/3/2026, not hearing from Dobbs, I called again for a status; Dobbs' staff said they'll do it right away. Later that day, my parents took the car back from Dobbs. Dobbs didn't do anything while the car was there for days. On 8/4/2026, my parents took the car to another shop and paid about $70 to get the seatbelt buckle repaired.
• DW

  David Watson

  Aug 8, 2026
  2.0
  I brought my car in at 8am on Monday, August 3rd for an oil change and a headlight malfunction. I was told that I should get my car late Monday or Tuesday. I was told Monday afternoon that the car would be done Tuesday. I received a call at 4:30 on Tuesday that a diagnostic was recommended. On Wednesday I received a call recommending additional work with a total estimate of $1600. I decided to just get the oil change and headlight. I did not get the car back until Thursday afternoon. I have had my cars repaired and bought tires at this store for over 20 years. This experience and lack of communication is frustrating to the point that I will consider an alternative in the future. I vented my disappointment with staff but I think while everyone was courteous and apologetic but it seems there may be mismanagement as the problem. Thanks for the opportunity to express my experience.
• JJ

  Jay Jessee

  Aug 6, 2026
  1.0
  I have been here in the past with no issue, but things have changed. Recently I tried to make an appointment to get work done and was told they don't do appointments just come in. I went and they had lost all of my information in the system including the warrantees from previous work. After quite a bit of time they traced my VIN number to another account, apparently someone had transferred all records and warrantees from my vehicle to someone else. After the work was completed, I was told that I needed to come back for a follow-up in 1-2 weeks. Again, I asked about an appointment, and again was told just come in. I asked if I could do this end of day on my way home from work and was told this was not a problem. I took off work a little early on a Thursday to do the follow-up, when I got there at 4:30 I was told they are booked till mid-day Saturday and I could drop it off and see if they could get to it this weekend. After I expressed my frustration, I was told that I shouldn't expect to get in at the end of the day and that they are only open till 6:00 so the techs wrap up at 4:30 and are out the door by 5:00. I guess the only way to get work done here is drop a vehicle off and hope you hear something in a few days. This is not the way a professional shop should operate. I understand that delays happen, but this shop doesn't even try to plan their work. I'd say I'll take it somewhere else, but right now I am just trying to get them to finish the job that I have already paid for.