Enterprise Rent-A-Car

Reviews

• PT

  Priscilla Thornton

  4 days ago
  1.0
  This particular location DID NOT make me aware that they couldn't give me a ride home once the care was returned. It was a Saturday and they only had 2 people is what I was told. I had to walk in the rain to a bus stop; I had no cash and had to wait for my husband to card me some. The agent could have cared less about how I would get home. He gave me my receipt and turned his back on me, no empathy whatsoever and walked away but he had previously mentioned he would give me a card for my next rental, gas would be free. I did not get that either! I was so mad I just walked out. They also charged me an almost 30 surcharge for the use of an SUV-overage on miles, but I paid for unlimited miles!!! I WAS NOT INFORMED OF THIS EITHER. Best believe the manager will hear from me come Monday a.m. !! You may want to consider renting from a different location. A person needs all info regarding the rental instead of half assed. I'm on a budget and need to know exactly how much a rental will cost. #####REPOST#### Through it all, the branch called, and allowed me to explain everything, understood my absolute disgust in my treatment and offered a remedy in which I was satisfied. Thanks Grant! I will now visit your store again at Maplewood!!
• JI

  John Gaskin, III.

  May 12, 2026
  5.0
  The guys working at the maplewood location I rented from were accommodating, professional and sincere. The guys working at that location are what Enterprise needs more of; associates who go the extra mile to make sure that the customer has the best experience and feels valued.
• JB

  Jerrell Beard

  May 7, 2026
  1.0
  Booked a car here. I got here and they told me they couldn't rent me a car due to an out of state license. I asked why I wasn't notified and they said they didn't see a number for the reservation. That's not true bc a phone number is required to reserve a rental. Wasted my time and money on this transaction. No accountability.
• ST

  Siddharth Thapa

  Apr 25, 2026
  5.0
  It was my 1st time renting a car and it was seamless and easy. Grant and Jack took care of it very well, were very professional & kind. Thank you for the best service and experience.
• CC

  Cece

  Apr 15, 2026
  5.0
  Booked with these guys recently and they took great care of me and my family. We were in a pickle and they last minute saved us. So appreciative of Andrew and the store manager (I’m sorry I can’t remember his name) but they were very helpful and kind. Excellent customer service, I will be returning my business with them again in the near future.

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