Enterprise Rent-A-Car

Reviews

• TR

  Tamme Rust

  3 days ago
  5.0
  This was my first time using the Liberty location and everything went very smooth. Customer service was very friendly and helpful.
• DO

  delbert olesen

  Aug 23, 2026
  1.0
  I reserved a car online, received an email to confirm, confirmed the night before. I get a call on my way to pick up my vehicle and told there are NO vehicles available to rent. My trip was already set so I was counting on the rental. I called corporate only to be told I could rent a vehicle from another location 20 minutes away but the price was more. What is the reason for reserving a vehicle? This has happened 2x so not just a 1 off. After reading reviews it seems like it happens all the time.
• ER

  Erin Ramsey

  Aug 17, 2026
  2.0
  Car was very nice and clean but pickup and schedule was a disaster. They were an hour late to pick me up, even after I'd called an hour prior to confirm. Then the car wasn't even ready when I got there. No one notified me they were running late - I could have called an Uber. Instead I missed a meeting at work. Extremely frustrating. Give yourself a big time allowance ...
• JM

  Julie Maupin

  Aug 14, 2026
  5.0
  We rented a minivan to drive to Perdido Key Florida and it was spacious, clean, new, it got great gas mileage and the process was very easy peezy. The Liberty location - lived the workers and they were very helpful, professional, prompt and kind. Thank you all!!! We’ll be back next year!!! Thank you!!!
• NB

  Nikki B

  Aug 1, 2026
  1.0
  This place is not helpful, my online reservation was set for 1pm and apparently the location closes at 1pm so they would not help me. The day before my appointment they called and asked me if I was flexible on my vehicle selection and I informed them I must have a van due to having 6 people and they told me okay, we will be sure to get you a van. No mention of “oh, we close at 1pm so we will be locking the doors and not help you”. I knocked on the window having seen workers inside and one came out and said, sorry ma’am we close at 1pm and we tried to call you. I told him no you have not called me today, you called me yesterday and I confirmed my pickup. I called customer service when I went back to my car and was told that my case would be sent to higher ups and that I should stay close to my phone, but that was over 3 hours ago and no one has called. Enterprise should not allow for an at close reservation if they are not going to honor it. Furthermore, this worker also without gathering any information from me knew that I was there for a van and proceeded to tell me that they have none. So, they knew I was there for one, had confirmed with me the day before, and then screwed me over by telling me they were closed and had no vans to give.