Enterprise Rent-A-Car

Reviews

• CV

  Curtis Vail

  2 days ago
  5.0
  Another great experience from my rental and Cullen, the representative is a wonderful employee!
• SC

  Shaii C

  Oct 5, 2026
  5.0
  Updated Review — Great Employees, But Communication & Timing Need Improvement I want to update my review because I think it is important to be fair and make one thing very clear: none of the employees at this location were rude or disrespectful to me. In fact, the employees I interacted with were friendly, generous, and genuinely tried to accommodate me throughout the process. My issue is not with the people themselves — it is with the overall process, communication, and the amount of time it took to get everything handled. Unfortunately, what should have been a relatively simple rental process took an extended amount of time, and that ended up taking away a significant portion of the time I had planned and set aside for the weeks leading up to my rental. It put a pretty big dent in our plans and ultimately made the experience much more stressful and unpleasant than it needed to be. I ended up having to go through multiple rental vehicles in the same day and spent a considerable amount of time at the location trying to get everything sorted out. When you rent a vehicle, especially when you have somewhere to be and have planned your day around picking up a car, you reasonably expect the process to take perhaps an hour — not three times that amount of time or more. Having to spend that much time there was honestly frustrating. I also believe the communication between the location and the customer needs to improve. There were several points where better communication could have made the process much smoother and prevented some of the back-and-forth. That being said, I don't want my frustration with the process to overshadow the fact that the employees themselves were nice, helpful, and accommodating. They did their best to work with me, and I appreciate that. So, would I recommend this location? Yes, but with a major caveat: if you're not on a time crunch and have plenty of time to spend getting everything handled, you may be fine. However, if you're renting a vehicle for a specific reason and need to be in and out within a reasonable amount of time, I would definitely keep the potential delays in mind. My biggest concerns are timing, communication, and the overall efficiency of the process — not the attitude of the employees. I truly believe this location could provide a much better customer experience simply by improving those areas.
• SC

  Shaii Criswell

  Oct 3, 2026
  1.0
  ⭐️ 1-Star Review — Extremely Disappointing Experience This has honestly been the worst experience I have ever had with Enterprise, and I have used Enterprise before without experiencing this many problems. To be clear, my issue is not with Enterprise as a company overall — it is with this particular location. From the very beginning, the entire process of trying to book with this location was a hassle. Communication was difficult, getting assistance was difficult, and even trying to reach Customer Care became an issue. I had to make multiple notations just to ensure everything was documented. Even trying to redeem credits I had already earned became unnecessarily difficult. When I finally decided to use my upgrade credit, I came to the location in person because I was tired of going back and forth and simply wanted the situation handled. At that point, I was even encouraged to consider not using the upgrade because there were fees associated with another rental showing on my account. I declined because, at that point, I wanted to use what I had already earned and be done with the situation and not have to keep coming back to this location. I want to make something very clear: throughout this entire experience, I remained respectful. I never cursed at anyone, never yelled, and never became disrespectful. I kept a calm, monotone tone and simply tried to get the issues resolved. That's what makes the experience even more frustrating. Then there were problems with the actual rental vehicle. The car had a foul odor when I received it. On top of that, I was given a vehicle with expired tags, which should have been caught before the vehicle was rented to a customer. Then I discovered another serious concern: the vehicle's tire pressure was around 52 PSI, which is extremely high for a typical passenger vehicle compared with the manufacturer's recommended pressure. Having to discover and address something like that myself was extremely concerning from a safety standpoint. At this point, it has been issue after issue after issue — booking, communication, redeeming my credits, the upgrade, the condition of the vehicle, the expired tags, and the tire pressure. I should not have to repeatedly call, document problems, physically come to the location, and advocate for myself just to receive something I had already earned and paid for. I can honestly say that I will not be renting from this Enterprise location again, and I would not recommend this location to anyone. The Enterprise location in Blue Springs is the location I normally choose, and my experiences there have been completely different. Enterprise itself has been fine for me in the past. My issue is specifically with this location and how this entire rental was handled. Customers should not have to work this hard to get basic communication, a properly inspected vehicle, and the benefits or credits they have already earned. This was a back-to-back-to-back series of problems from start to finish, and it was by far one of the most frustrating Enterprise experiences I've ever had.
• BB

  Brenda Bradford

  Sep 30, 2026
  5.0
  I’m so impressed with Enterprise. This has been a traveling year for us and every time our experience with renting a vehicle has been great. Customer service was excellent and I love the follow up text and emails to make sure we didn’t need anything during our travels. Thanks Enterprise!!!
• BF

  Brandon Ford

  Sep 17, 2026
  1.0
  Some of the worst customer service I've ever experienced. I got called a liar by one of the managers Tevin, and was told that I don't ever have to come back there or to any Enterprise ever again. This location is by far the worst and I have never had a reservation there that did not come with an issue. Tevin is rude and disrespectful and lacks leadership and accountability.

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