Budget Car and Truck Rental

Reviews

• LL

  lauren

  3 days ago
  1.0
  Want a bunch of time wasted .. come here ... They will also way overcharge what you are quoted! Will never use budget or especially this location again. To many better options
• KR

  Kristen Rios

  Jul 15, 2026
  1.0
  Budget called me and confirmed the night before that I was getting a jeep wrangler. Then today (day of pick up) I called and confirmed AGAIN that I was getting a jeep wrangler, he said yep it’s here. Got there at my reservation time getting everything ready to swipe my card and another lady had walked in and stated she wanted that jeep. They gave her my jeep that I had confirmed twice that I was getting. They said they would upgrade me. I wanted a jeep, knew it was there and they had the keys in my station and then took them and gave them to the other lady. They didn’t understand the entire trip was planned around this jeep. Super unhappy. Delayed our trip. Went to enterprise and their costumer service blew budget out of the water.
• LD

  Lisa Day

  Jun 22, 2026
  3.0
  Deann was great to work with & I appreciate her assistance, but we reserved a suburban or similar back in August 2025. 3 days before we were to leave on our vacation, received a call stating that there were no large SUVs available. Was told that Budget in Lee’s Summit had not received any large SUVs this year. Was offered a 12 passenger transit or a Pacifica. Had no choice but to take the Pacifica as FIFA is going on & the cheapest large SUV with another company was over $2000. The Pacifica was the most uncomfortable traveling vehicle. Feel like we should have been notified a lot earlier than 3 days before our trip
• BM

  Brittany Mathews

  May 29, 2026
  1.0
  We reserved a minivan for a cross country road trip months in advance. When we arrived to pick up the vehicle, our licenses, insurance and credit card were taken and then we were told there were no mini vans so we were getting a 15 passenger van. What?!? The fact that we were not notified immediately when we arrived is unacceptable. In fact, it is unacceptable that we were not notified before we came in. We were told "we can't make people return their cars" and "we can't guarantee we will have the type of vehicle you reserved." What is the point of making a reservation if you can't guarantee the vehicle? Gas mileage on a cross country road trip in a 15 passenger van would have been terrible and was not in our plan. They offered us something smaller. If we wanted something smaller we would have taken our own vehicle. They tried checking other locations around the city and said there were no mini vans anywhere and that another branch was short 6 of them. Again, what?!?! How do you run a car rental company, allow people to make reservations, and then not have the vehicle the day they are supposed to leave on their trip with no notification? This is absolutely the worst experience I have had with any company. Luckily, Enterprise down the street had a vehicle that we were able to get within 30 minutes. It sounds like Enterprise gets lots of customers from Budget for the same reason. The only thing that was offered to make this right was a free day rental the next time we need a car. Trust me, I will never use Budget again so that won't be needed. Terrible customer service, terrible experience. Avoid using them if you can.
• AB

  Amy Burnett

  May 25, 2026
  5.0
  Excellent experience on a Memorial day. Main guy was calm, cool, collected and handled the rush, the grumpy customers, and everything else ...basically solo like a pro. Wow. He knew he stuff, ran the front like a well oiled machine. He deserves a promotion and raise 100%. Good talent for today's wages is hard to come by. Easy to check in, get the vehicle we needed (it's a car rental place, vehicle availability changes often- be happy you got a vehicle today and have some grace) complete the inspection and off we went. Will come back.