Lee's Summit Honda

Reviews

• TT

  Trina Turner

  5 days ago
  1.0
  I purchased a 2024 Honda Accord from Lee's Summit Honda on July 27, 2026, working with Jack Fleming. At the time of sale, the vehicle had paint chips, two scratched wheels, and a part hanging down underneath the front end. I was told these issues would be addressed as part of the purchase. The wheel repair was completed through a third-party vendor and turned out great. Unfortunately, everything else became a frustrating series of miscommunications, delays, and broken promises. On August 5, 2026, I arrived for my scheduled appointment. Nobody knew why I was there, and employees were unable to locate Jack Fleming despite repeated attempts. I was sent to the Subaru location that handles their paint work, only to be told they had no idea I was coming and that the paint technician wasn't even scheduled to arrive until later that afternoon. When I returned to Honda, I ran into Jack, who admitted he had forgotten about my appointment and had gone to lunch. During that visit, I also reported a dashboard warning stating "System Update is not available, see your dealer." Jack contacted the service department and was told the damaged piece underneath the car would require a part to be ordered. He said he would get it ordered and call me back to schedule the part installation. He never did. After receiving no response to messages left August 6 - August 11. Jack finally responded on August 12. He told me the service department had supposedly tried contacting me multiple times. However, I had no missed calls or voicemails. When I called service myself, Natalia Aldana-Navarro informed me there was no part ordered and no purchase order on file, despite Jack previously telling me the order was being handled. I brought the car in the same day and spent approximately six hours at the dealership. Throughout the process, Natalia was courteous, professional, and genuinely tried to help. Unfortunately, she appeared to be caught between the service department and the sales department. While there, a disagreement arose regarding the damaged panel hanging under the vehicle. What had originally been discussed as repairing or replacing the part suddenly became a discussion about removing it entirely. Sales Manager Nathan Ebbrecht became involved and stated that he had only agreed to have the part removed and had not agreed to replace it. This directly conflicted with my understanding of what had been promised when I purchased the vehicle and with what Jack had told me during our previous conversations. After hours of waiting and discussion, the dealership removed the part instead of repairing or replacing it. I never agreed that removal was an acceptable solution. To make matters worse, after spending most of the day at the dealership addressing the system update issue, the same warning message returned the very next morning on August 13. That same day, Amanda from the dealership called asking about my experience. I returned her call, left a detailed message explaining everything that had happened, and reported that the warning light had already returned. I was told the information would be passed to management, service, and Jack Fleming. As of August 17, 2026, nobody had contacted me. My experience included: • A forgotten appointment • Being sent to a location that wasn't expecting me • A promised part that was never ordered • Unanswered messages • Conflicting information between sales and service • 9 hours spent at the dealership over multiple days • A repair that became a removal instead • A warning light that returned the next day • No follow-up after reporting the unresolved issue The one employee I can genuinely compliment is Natalia Aldana-Navarro, who remained professional and helpful throughout a very difficult situation. Unfortunately, the overall experience has left me with little confidence in Lee's Summit Honda's communication, follow-through, or commitment to resolving issues after a sale. I strongly recommend getting every promised repair in writing with very specific language before signing any paperwork.
• CC

  catlen chapman

  Aug 13, 2026
  1.0
  Edit....responding to Honda yes brakes rotors and control arms was replaced didn't even have 100 miles after purchasing. I said in 1st review it was fixed! THE ISSUE NOW IS I HAVE FACTORY WARRANTY AND EXTENDED WARRANTY AND THE VEHICLE IS IN THE SHOP AND WANT ME TO PAY FOR VALVES TO BE ADJUSTED EVEN THOUGH LEE SUMMIT HONDA CAN'T GUARANTEE THAT WILL FIX THE ISSUE. WHAT IS A WARRANTY GOOD FOR? THIS HAS 8900 MILES PUT ON IT! YET IT STILL DRIVES IT JUST HAS LIGHTS ALL OVER DASH. LEE SUMMIT HONDA NEEDS TO DO BETTER I WILL EDIT THIS POST AGAIN BECAUSE I HAVE TO HAVE TO TAKE IT TO ANOTHER HONDA SHOP AND YES I HAVE PAPER WORK SAYING IT WAS A HONDA CERTIFIED VEHICLE! If I could leave negative stars i would I purchased a Honda Certified Pre-Owned 2024 Honda Odyssey from Lee’s Summit Honda, with the factory warranty as well as an extended warranty. Unfortunately, I started having problems with the vehicle almost immediately after purchasing it. Within the first month, the vehicle had a serious vibration problem and needed lower control arms, brakes, and rotors replaced. I have only put approximately 8,900 miles on the vehicle since purchasing it, and now I have nine warning lights showing on the dashboard. I brought it back to Honda and have now been told that the valves need to be adjusted. The most frustrating part is that despite this being a Honda Certified Pre-Owned vehicle with a factory warranty and an extended warranty, nobody wants to take responsibility for paying to repair it. I specifically bought a Honda Certified Pre-Owned vehicle and paid for additional warranty coverage because I thought that meant I would have some peace of mind if something went wrong. Instead, I have been dealing with problems almost from the beginning and am now being told I may have to pay out of pocket for another repair. At this point, I am extremely disappointed with my experience. A 2024 Honda Certified Pre-Owned vehicle should not have needed this amount of work this soon after being purchased, and a customer with factory and extended warranty coverage should not have to fight to get legitimate problems addressed. I expected much better from Lee’s Summit Honda and from the Honda Certified Pre-Owned program.
• GL

  Garrett Lahey

  Aug 13, 2026
  1.0
  On June 15 I took my car in for a minor judder in the transmission. They repaired it, but I believe during this service they left a gasket or plug out or loose. The car was leaking transmission fluid. I did not discover the leak until July 28. When I took it back they must have tightened it up or added the gasket of plug because the leaking stopped immediately. However, they claimed there was no leak and took me out to the shop to show me there was no evidence of the leak. (This did not explain the puddle in my driveway or garage.) I immediately took it to another garage (same day) and they showed me transmission fluid on the undercarriage of my car where it had been blowing back during driving for some time. They pointed out that while the area around the transmission had been well wiped down (there wasn’t even road grime on it), they had forgotten to remove evidence of the leak from the car undercarriage. I requested Lee’s Summit Honda provide me with a new Transmission plus the cost of labor to install it. The Service Manager of Lee’s Summit Honda has refused, sometimes stating “that leak would not cause your transmission to fail” (Recording Available) and sometimes stating “there was no leak.” Honda corporate was contacted but said they have no ability to correct or intervene in situations like these. While anyone can make a mistake and leave a plug loose or out, covering it up demonstrates a certain type of character and culture operating inside this service center.
• EW

  Eric Wright

  Aug 11, 2026
  5.0
  I honestly can’t say enough good things about Lee’s Summit Honda and the entire team that helped get my fiancée into her 2024 Hyundai Tucson. We came into this deal carrying roughly $7,000 in negative equity, so I knew getting the numbers where we wanted them would be a challenge. They went above and beyond and somehow put together a deal that not only got her into a newer, nicer vehicle, but actually lowered her payment by about $80 a month. They were also able to include GAP, an extended warranty, and wheel & tire coverage while still making the overall deal make sense for us. What impressed me most was how transparent they were throughout the entire process. There was no feeling like things were being hidden or that we were being pushed into something we didn’t understand. Every step was explained, and we always knew where the numbers stood. Mike, our salesperson, was absolutely fantastic. His communication skills were second to none, and he even called me on his day off just to check in and see how everything was going. That kind of genuine customer service really stood out. Nate, the Sales Manager, was a huge part of getting the deal done. He was incredibly helpful and did a great job explaining some of the more complicated parts of the deal to my fiancée in a way that actually made sense. He made sure she felt comfortable and understood exactly what we were doing. And finally, Johnny Larson, the Store Director, really knocked it out of the park. He went above and beyond to make the numbers work and find a way to put together a deal that was genuinely beneficial for us. From start to finish, Johnny and the entire team made us feel right at home and treated us like family. I honestly only wish I would have bought my truck from Lee’s Summit Honda too as I probably could have saved myself a whole lot of headaches! If you’re looking for a dealership that will actually work with you, be transparent, communicate with you, and treat you like a person instead of just another sale, I highly recommend Lee’s Summit Honda. Mike, Nate, and Johnny you guys absolutely knocked it out of the park. Thank you!
• RB

  Rob E (bobbysteel14)

  Aug 7, 2026
  5.0
  I had a great experience working with the sales and finance departments at Lee’s Summit Honda in purchasing a new vehicle for my son. Dominic, our sales associate, was engaging, kind, friendly and knowledgeable. He was responsive to my questions and ran down the right resources to answer what he was not aware of. He did a great job in representing us and helping close this deal out. I got the final price I was happy with in a vehicle I feel good about. Dominic is a true asset to this dealership and will be for any organization in the future. Destiny in Finance was equally easy to work with. Just a nice person and easy to talk to in a tough area for anyone who is purchasing a vehicle. I was asked good questions to understand our goals and she got things done quickly. I knew what I wanted and came away extremely happy. She is one of the good ones and you will see that when you work with her. Dom annd Destiny are just great people in general. They smiled all the way through, made us feel good even through the challenging negotiations and maintained a great attitude . That’s all you can ask for when going into a major purchase. I would go back for my next vehicle here specifically