Lee's Summit Honda

Reviews

• LR

  Lady Richardson

  4 days ago
  2.0
  I previously had my car serviced in March got (sway link bar fixed). I started to hear a sound that was similar to what you guys previously fixed so I brought it back to check. To check it cost me $100, I also stated that my car had lost power mid-drive the day before and was throwing a warning message (showed the warning to the guy I was working with). Had to pay another $100 to see what that was. Total $200 in diagnostics. With those diagnostics, nothing was actually determined. I rephrase, they said maybe tie rods (which they said last time, but my car was not making that noise after I left last time), but that is not what's causing the noise that I described to them. I then requested the couple recalls to be done that you guys have called me about, the lady told me to make sure my gas tank is under 1/4 full....done. The guy calls back and says since my trunk and backseat arent cleaned out they couldn't do it. I asked, why not say that. He said we did (ummm ya didn't, I could have unloaded my trunk into my husband's truck before leaving the car if I knew that(he was there to take me home). He goes on to say we told you last time too, and its on your paperwork, no one has ever said anything about the trunk needing to be cleaned. Why would I ride around on E to get this work done, but not clear out the car if needed. When dropping the car off, he rode in the car with me to hear the noise, you could clearly see my backseat has stuff in. Why not then say, hey, all this stuff has to be removed for the fuel pump recall. Instead he wanted to argue with me that someone did tell me that, and that it was in my paperwork from March and I should've known. So now, Im $200 out of pocket. No fuel pump recall fix, the noise still persists, and the issue with my car shutting off mid-drive was probably just a "glitch" (his words not mines).
• TS

  Taylor Sanders

  Sep 28, 2026
  2.0
  I came in Saturday afternoon to look at a pre-owned vehicle. While I was driving around the lot, a salesman stopped me (not a big fan of being flagged down in my personal car when browsing). I told him which vehicle I wanted to see, and he called to confirm it was still there. When he got the keys, his coworker reminded him to get the dealer tag back. I was then told the vehicle was being used as a salesman’s personal vehicle. That was pretty concerning considering it was a 2025 with just under 30,000 miles, priced around $30,000, and had scuffs and scrapes pretty much everywhere I looked. My advice to the dealership, maybe don’t tell a potential customer that the $30,000 vehicle they’re considering has been used as an employee’s personal vehicle especially when the condition reflects it.
• DA

  Deana Angotti

  Sep 26, 2026
  2.0
  8 hours in service department for an oil change and 3 people to test drive to recreate the problem (one very dangerous) and nothing done about it. Emissions warning light is on, but no one checked this problem, so now I have to go back in to the dealership for another 4 hours. After 5 hours, I texted my service department representative and got no response back. Called 30 minutes later and my rep not available so I left a voice message. Called again 2 hours later and had to go through another person to get to my rep who finally answered and put me on hold. I was on hold for about 20 minutes. When he came back on, I got the news that the only real work in 8 hours was an oil change. Trying to checkout before the service department closed took another 15 to 20 minutes. I told the rep that I was very frustrated about nothing much being done in 8 hours and his response was, “well you have to understand that we have a lot of cars going through here in a day.” This is the worst experience I’ve had at Lees Summit Honda, where I’ve been a customer since the dealership opened.
• PK

  Peter Kleine

  Sep 24, 2026
  5.0
  From beginning to end, the service is great. A service person guides you into the clean and roomy receiving garage and begins taking care of you immediately. The reason for the visit is confirmed. If you are going to wait for the service to be completed you get to wait in a very nice accommodating waiting area. Free coffee is always appreciated.Typically, my wait times have not been excessive. Times depend on the type of service being applied to the car. So far for me it hasn’t happened often but, any unforeseen necessary additional service is brought to my attention immediately. Details, costs and options are explained so I can make an informed decision.When the car is ready, all the details are explained. I’m giving the keys and away we go. My Honda is ready for another 50,000 miles. 🙂
• MT

  Morgan Turner

  Sep 17, 2026
  3.0
  The person I worked with was super nice and helpful (Natalia), and I really appreciated how friendly and professional they were throughout the process. My frustrations were more with the communication and some of the information on the paperwork. The biggest issue was the miscommunication about how long the recall service would take. The letter I received said the backup camera replacement would take about 20 minutes, when I scheduled the appointment I was told it would take about half a day, and when I arrived I was then told they would need my vehicle for the entire day. Thankfully, my husband was off work and able to help with pickup, but with three kids, being without our minivan for an unexpected extra day would have been very difficult. I also had to call three separate times to check on the status of my vehicle, and I was told it likely wouldn't be ready until the following morning. Within about an hour of my last call, however, my vehicle was ready for pickup. Better communication about the expected timeframe and proactive updates would have made a big difference. I was also frustrated by the complimentary vehicle inspection listed on my paperwork. This same dealership had previously flagged several issues with my Honda during a recall visit over the summer. I had three of those specific issues repaired last month at the dealership where I originally purchased my vehicle. During yesterday's visit, those exact same three items were once again listed as issues that needed to be addressed. Had a thorough inspection been completed, I would have expected the dealership to recognize that those repairs had already been completed just last month. I understand that things can sometimes need attention again, but these were the exact same items they had previously identified, and seeing them listed again made me question the accuracy and thoroughness of the inspection. Overall, the person I dealt with was very nice, and I appreciate the recall work being completed. My feedback is primarily about clearer communication, more proactive updates, and making sure inspection findings are accurate and reflect repairs that have already been completed.