Valvoline Instant Oil Change

Reviews

• EA

  Elias Abid

  3 days ago
  1.0
  Just go schedule service somewhere else. The "convenience" isn't worth the hassle of a botched oil change. Read more.. I brought our Subaru Forester into the shop last week for an oil change, and got my battery and filters replaced. The staff was friendly and seemingly attentive. That said. After I left the shop, I noticed my car started jumping into gear from a stop, so I called to get to the shop, but I got customer service and was put on with a rep to figure out next steps. Instead of getting a helpful response, I got a defensive response that didn't admit fault or provide me with a claim ID or reference number for my call... but said: "The call is recorded if that makes you feel better." Well. It does, R**ey. So I paid to have my car towed to a Subaru-authorized dealership, and they diagnosed it and found that Valvoline overfilled my engine oil. Now Subaru needs to redo the oil change and run another drive test and diagnostic to see whether the engine was damaged. This was about a week ago. I finally got customer service to pay attention and get the shop manager on the line, but he gave another semi-defensive response, saying he could refund me for the oil change. I appreciated the gesture, but it doesn't cover the cost of the tow or any possible repairs I will need. I'm now without a vehicle because the Subaru dealership is waiting for a Valvoline service manager to approve the claim to continue work on the car. I've followed up twice with customer service. I got my claim ID emailed today after I asked, even though this has been going on for days. The area/ service managers aren't answering their phones when Valvoline corporate representatives call to approve the claim. Clearly, this system/ business is flawed if corporate can't even get their shops/ managers to respond to their calls... I'll follow up with another review to share how the story ends. Thanks for reading, and wish me luck.
• AA

  Ace

  Oct 3, 2026
  5.0
  The guys working were high energy and made the line move as a fast as possible. After waiting a while for my turn (they were PACKED) they didn’t make my service feel rushed or like they were overwhelmed. They clearly had great communication and chemistry with each other. It’s rare to see a team work well and have fun together. Everyone that came to my window during my oil change thanked me for coming in and introduced themselves. Highly recommended coming here.
• AS

  Alexah Scott

  Sep 28, 2026
  1.0
  I am very displeased with the lack of consistently with my vehicle being managed. Why did it take me almost 2 hours to just get an oil change ?? I certain you don’t believe it’s the equipment but the lack of SERVICE from the workers !! Very debatable if I will never be coming back here.
• DH

  Dasha Holliman

  Sep 26, 2026
  5.0
  I had the best experience at Valvoline today! They were fast, knowledgeable and created the best experience they could changinh my oil. Will and Tre were my technicians and they couldn't be more professional! They didn't try to upsale me, they told me exactly what my car needed and educated me on the importance of regular maintenance. I would highly recommend this Valvoline location! Thanks guys!! You are appreciated!
• TA

  Theresa Alcazar

  Sep 22, 2026
  1.0
  Every other review I have given this valvoline has been five stars. Until now. I got a regular oil change + &20 fuel treatment and it was $149. I pay and they watch me drive out. Then while driving I noticed the fuel treatment container is still in my gas tank (!). Then, I get a low tire pressure which is part of the basic service to confirm tire pressure. I then try to call the store and the Valvoline phone system will do everything in its power to avoid getting you to a human. That just made the experience even worse. I finally speak to someone at this store and they put me on hold to find out more information, but after 13 minutes I had to drop off.