National Car Rental

Reviews

• SG

  Stephen Gilbert

  4 days ago
  5.0
  We booked through Alamo, but all the staff for both National and Alamo were very courteous and helpful. When checking out they caught an issue with the vehicle we initially rented and upgraded us to a premium vehicle at no extra charge. Shelton P. Also helped us transfer our car seats and all our luggage over to help get us on the road faster.
• TR

  Thomas Rosine

  6 days ago
  5.0
  Great old bar and dance hall. Best place to see a live music show in Dallas.
• TK

  Travis Knight

  Oct 2, 2026
  2.0
  Was over charged. Brought my car back early, was billed an extra hour and billed for gas. I brought back the car full, filled it up right at the airport gas station?
• PG

  Patrick G

  Sep 27, 2026
  5.0
  This was my first time renting at KCI and arguably the best pick up experience I have had anywhere. The process was quick but thorough including great advice to start the AC right away to be certain it was at 100% in the recent heat. As soon as we hit the lot, a gentleman identified who we were and directed us straight to our van. We had a packed bus transfer from the airport to the rental complex but that was more than made up for by the efficient and professional staff at the desk and lot. I wish it was always this way.
• AF

  Alyson Fitzpatrick

  Sep 10, 2026
  1.0
  Within 12 hours of picking up the vehicle, it broke down twice. I initially contacted roadside assistance after the car died, and they were able to jump-start it. Unfortunately, after driving for approximately two hours, the vehicle died again. At that point, it was very clear that the car had an electrical or mechanical issue and was not safe or reliable to continue driving. The vehicle ultimately had to be towed back to the airport. I was instructed to go to the National location and get a replacement vehicle, only to arrive and find that they were completely out of available cars. The only remaining option was a vehicle that an employee themselves warned me reeked of cigarette smoke. The problems didn’t end there. Roadside assistance arranged for the original vehicle to be picked up by a tow truck, yet hours later, my National app still showed that I had not returned the vehicle. I have repeatedly attempted to contact the Kansas City airport location directly, but calls are routed to a customer service call center that is essentially unable to resolve anything. The representatives can document complaints, but they cannot actually address the issue or connect me with someone at the location who can help. I have made multiple requests for someone from the Kansas City branch to call me back, and no one has returned my call. The entire experience has been incredibly frustrating. When a rental vehicle breaks down twice in less than 12 hours, the expectation should be that the rental company takes ownership of the situation, provides a safe replacement vehicle, and communicates with the customer until the issue is resolved. Instead, I have spent hours making calls, repeating the same information, and trying to get someone—anyone—at the local branch to actually take responsibility for resolving the situation. The lack of communication, accountability, and customer support has been unacceptable. I would expect significantly better service from a company of National’s size, particularly for someone who rents vehicles frequently.

Frequently Asked Questions About National Car Rental