Enterprise Rent-A-Car

Reviews

• RJ

  Roytoya J

  Aug 18, 2026
  5.0
  I've rented from this location 2x now and they are the place you need to be.. Everyone is so nice and friendly and they get you in and out.. and the office always smells so good and very can clean I'm not going any other place when I need a vehicle!
• SW

  Sheena Williams

  Aug 18, 2026
  1.0
  Reserved a vehicle via the app over the weekend, intending to arrive at 0730 Monday. However, the manager informed us that we could only rent a one-way vehicle with a credit card due to the office’s location in a high-risk area. We were surprised by this decision, as we had successfully rented an enterprise vehicle with an in-state license and a debit card in Texas just the day before. Upon leaving, we contacted the customer service line, which informed us that the information was incorrect. Enterprise does allow one-way rentals with a local in-state driver’s license or ID, and a debit card can be used. We made an additional reservation through the Enterprise customer service at the Grand Avenue location, where no vehicles were available upon our arrival. Finally, around 5 pm, we called the customer service phone line again and spoke to an agent who confirmed that a temporary local license is accepted at Enterprise locations and that a debit card can be used. The agent also assured us that vehicles were available at the Main Street location and confirmed that we could pick up our vehicle at 6 pm, which is the time the store closes. However, we needed to arrive as soon as possible. We rushed back to the Main Street location, where I explained the information we received from customer service. After obtaining a local driver’s license, the manager still refused to accommodate our request, insisting that we listen to the branch staff rather than the customer service line. I offered additional accommodations, advising that I was willing to pay more towards the deposit via my debit card, as that was the only payment method available at the time. I also explained that I am a valued Enterprise member with a local account, which the manager could verify. I have rented vehicles multiple times before, attempting to demonstrate my trustworthiness and reliability. Despite my efforts, the manager remained uncooperative. While I understand the business’s operations, the lack of clear communication between customer service and different locations, each with its own set of rules, creates a frustrating and time-consuming experience for consumers, especially in emergencies.
• DD

  Drip

  Aug 13, 2026
  1.0
  Terrible staff, will lie to you so that they can overcharge
• MM

  Mike M.

  Aug 13, 2026
  1.0
  There are no actual cars here. They bombard you with texts about checking in ahead of time and furnishing your details, which I did. But I suspect it’s a ruse to acquire personal information that can be sold to data brokers because they don’t have cars for rent. It’s in a sketchy neighborhood, so I imagine overhead is low and it makes this worth it til they get shut down and move elsewhere. I notified the Missouri State Attorney General’s office.
• HM

  Hauwa Muibi

  Aug 10, 2026
  1.0
  This is a poorly ran Enterprise location - the staff members are not good at communication and are often unprofessional. The cars are not well maintained and twice I've gotten a car there that smelled like smoke. I would not recommend this location for car rental. Try another location.

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