Enterprise Rent-A-Car

Reviews

• BB

  Bryan Bergh

  6 days ago
  1.0
  They require secondary drivers to have a credit card of their own despite absolutely nothing online stating it. Had to cancel my reservation as a result.
• KB

  Karter Burroughs-Neeley

  6 days ago
  1.0
  They have horrible customer service at this location. My wife and I had a reservation with the Hazelwood Missouri location. We arrive there and they tell us they no longer have an available vehicle for us and that there's nothing they can do. In business, it's never good practice to make the customer fill like it's there fault that they are being inconvenienced. But in this moment it happened, and I feel that I needed to spread the word
• CC

  Crystal C

  May 13, 2026
  5.0
  Enterprise on Dunn Rd really did their best to provide excellent customer service. I worked with Matt and April on a used car sale, and they have gone above and beyond to help me despite my current financial situation. They were very helpful and honest and answered all of my questions. If you are in the market for a used car and you don't want to deal with dealership pressure and endless phone calls, check out what enterprise has to offer. It's definitely worth a shot!
• TC

  Terron Carter

  May 6, 2026
  2.0
  Subject: A Masterclass in Bureaucratic Ineptitude Tempered by Singular Excellence ​My experience at the Dunn Road Enterprise location on May 6th was characterized by an exasperating lack of initiative and a total breakdown in customer service protocol. Despite having a confirmed reservation for 8:00 a.m., I was subjected to a three-hour ordeal rooted in the staff's obdurate refusal to process a standard transaction. ​Upon arrival, I was informed by Assistant Manager Ikenna Ekwurike that my payment could not be processed because my card lacked an EMV chip. Despite the card reader clearly possessing a functional magnetic stripe reader, I was met with categorical dismissal. The staff demonstrated a startling lack of resourcefulness, hiding behind the claim that manual entries or "swiping" were technological impossibilities. ​I remained in a state of purgatory for hours before the intervention of Peter Gatch. Unlike his colleagues, Peter exhibited a commendable level of professionalism and tenacity. While Peter sought a solution, other staff members, specifically Ryan McKittrick and IKENNA EKWURIKE, offered absolutely no remedy or assistance when consulted. Peter was the only one who went the metaphorical "extra mile," bypassing the prevailing inertia of the office to consult the branch manager and confirm that a swipe transaction was indeed viable. ​It is deeply disconcerting that a customer must languish for three hours because the senior staff and other trainees lack the fundamental problem-solving skills demonstrated by Peter. Furthermore, the lack of accountability from Enterprise Headquarters is egregious; despite two phone calls and promises of an "immediate" callback, I have been met with nothing but stony silence. ​While I eventually secured a vehicle, the prolonged inefficiency and the lack of basic empathy from Ikenna, Ryan, and the rest of the team have left me thoroughly disillusioned. If you visit this location, pray that Peter is on the clock—he appears to be the only individual capable of navigating a simple hurdle with grace and competence.
• KR

  Keishia Redmond

  Apr 23, 2026
  5.0
  I received exquisite service on April 19th. Even during drop off the service was still great. Peter and the whole crew on the clock that day made you feel like a million bucks. You can't ask for better service. They walk you through your cars features with positivity and a smile. Service like this is so rare it was unforgettable. Thank you again Peter for making the process smooth for me while I was waiting on my car to get serviced. Totally awesome 😎