Bommarito Nissan Hazelwood

Reviews

• FC

  Frank Carpenter

  1 day ago
  1.0
  Terrible service! Go anywhere else. I took my 7 month old Kicks in while under warranty because the blower motor didn’t seem to blow correctly. I was told nothing was wrong, I questioned it and was told it was fine. 7 months later the car is out of warranty (1 1/2 yrs old) with the blower motor not working at all. They tear it apart and put a new resistor in and tell me I will need a new blower motor too that needs to be ordered. I get in my car and the blower works like it should, like it never has since I bought the car. I question the service person, this is why I brought it in 7 months ago. It didn’t blow like this, so do I really need a motor? Orr was the resistor just bad? No you need both. Ok and this why I brought it on under warranty 7 months ago. No, it’s out of warranty nothing we can do. I talked the service manager who told me the same. When I questioned him about bringing it in 7 months ago he said “ well it’s a commercial vehicle “ (I uber) and it’s out of warranty. I didn’t understand what that had to do with it. I questioned him, that was why I brought in while still under warranty. He stated “well you should have brought it back”. I questioned why would I? I brought it in and you told me nothing was wrong, you told me no it was fine. Now you tell me it’s my fault because I didn’t fight with you when I brought it in the first time. I paid $3500 to get the blower to work, $2700 of was LABOR. I asked if there wasn’t anything some could do to help since I clearly brought in under warranty and was told it was fine. No. Second car I purchased there in 2 years, and the last. The dealer replied again nothing they can do it’s out of warranty because of miles. Although it was NOT out of warranty when I asked them to fix it the first time.
• ML

  Maria Licavoli

  2 days ago
  5.0
  I cannot recommend Ted Dunn highly enough! After my previous car was totaled, I was in a stressful, unexpected position to find a replacement. From the moment I started working with Ted, all of that anxiety disappeared. He was incredibly thoughtful, down-to-earth, and truly listened to every single thing I was looking for in my dream car. Ted is exceptionally knowledgeable, easy to talk to, and genuinely cares about doing what is right for the customer rather than just making a sale. He went above and beyond to make sure I got exactly what I needed, connected me with the right team members throughout the process, and turned what could have been an overwhelming situation into an absolute breeze. If you are looking for someone who combines real expertise with genuine care, ask for Ted!
• AA

  Angie Allen

  3 days ago
  5.0
  As promised, editing my review based on this dealerships customer service alone. I am still extremely disappointed with the length of time and the measures I had to take to obtain a replacement part for my nearly new 2025 Murano however that is due to Nissan, not Bommarito. After more than 70 days without my vehicle, multiple escalations, and Nissan still being unable to provide an ETA, Stephen stepped in and actually helped. He took the initiative to search for the part, located it, and got it to my body shop the same day. What makes that even more impressive is that I didn’t purchase my Murano from Bommarito. While I’m ultimately unhappy with the overall experience of trying to obtain a replacement part from Nissan, Stephen and Bommarito Nissan Hazelwood absolutely earned this 5-star update. Stephen went above and beyond when I desperately needed someone to help, and I truly appreciate it. This is the kind of customer service that earns future business.
• RM

  Raviteja Mallela

  Aug 25, 2026
  5.0
  I recently purchased my brand-new Nissan Kicks, and I had an amazing experience thanks to Frank! Frank is such a nice, humble, and genuinely friendly person. From the very beginning, he created a comfortable and welcoming environment. He was easy to talk to, patient, respectful, and made the entire car-buying experience enjoyable. What I appreciated most was how Frank treated me like a person, not just a customer. He took the time to understand what I wanted and worked hard to get me a great deal and a big discount on my new Nissan Kicks. I’m extremely happy with my purchase and truly grateful for Frank’s help throughout the process. His kindness, professionalism, and friendly attitude made a big difference. Thank you so much, Frank! I really appreciate everything you did for me. If you’re looking for a great car-buying experience, I definitely recommend asking for Frank.
• NB

  Neidra Butler

  Aug 17, 2026
  2.0
  I visited the service department for an oil change and to have a diagnostic performed on my vehicle. Upon arrival, I explained to the service advisor the issues I had been experiencing and noted that my vehicle is only three years old, has fewer than 55,000 miles, and is still under warranty. I was informed that I would be required to pay a $210 diagnostic fee upfront, regardless of whether the necessary repairs were ultimately completed by their service department. The advisor then explained that, based on the concerns I described, I would actually be responsible for two separate $210 diagnostic fees—one for the computer-related concerns and another for the engine-related concerns. I decided to proceed with the oil change only and declined the diagnostic because I did not fully understand or agree with being charged $420 in diagnostic fees during a single service appointment, particularly for a relatively new vehicle that is still under warranty. Additionally, I was informed that the diagnostic could not be completed that day. No loaner vehicle was offered while I waited for the diagnostic to be completed, the results to be provided, and any necessary repairs to be performed. Overall, the experience was disappointing. I came prepared to have my vehicle properly evaluated and repaired, but the combination of multiple diagnostic fees, the inability to complete the diagnostic that day, and the lack of transportation accommodations made me uncomfortable proceeding with the service. I am also increasingly concerned about the number of unusual odors I have experienced with this vehicle. This is my fourth Nissan Rogue, and I have never experienced these types of issues with any of my previous vehicles. Given the age and mileage of this vehicle, I expected a more thorough and customer-focused approach to addressing my concerns, especially when potential warranty-related issues are involved.

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