Bommarito Honda Superstore

Reviews

• SG

  Sherry G

  1 day ago
  5.0
  The other day I went out to my car to run some errands. I pressed the brake and the starter button and got a beautiful light show on my dashboard. Yes, it was the battery. Although they were booked solid, Bommarito Honda told me I could bring the car over and leave it with them. I was really really surprised when a few hours later they told me my car was ready to be picked up. Yes the battery had died, but there was still some warranty left so the bill was very reasonable. I have always been happy with the service there, but this day especially, I was really thrilled to get my car back.
• JJ

  June

  2 days ago
  2.0
  Great service reps, but clear transportation policies and better front desk attitude are needed Remember: the dealership shuttle only runs from 7:00 AM to 4:45 PM on weekdays, and there is no shuttle service on weekends. This policy was not posted or communicated clearly anywhere, which caused major scheduling issues for us. Brian (our service representative) and Stuart (our shuttle driver) were both fantastic to work with. Brian proactively applied a 10% discount on Friday afternoon when he realized our pickup would be delayed, and Stuart was very friendly and helpful. However, our overall experience was ruined by poor communication and an extremely unprofessional interaction at the front desk: Communication Gap: We dropped off our car on Thursday morning for maintenance and a recall. On Friday, after checking in multiple times, we finally received a call at 5:07 PM stating the car was ready (with a bill around $600). Since the shuttle stops operating at 4:45 PM, we had no way to get there before their 6:00 PM closing time. They offered no alternative solutions (like assisting with an Uber), forcing us to leave our car there over the weekend—which was especially tough as recent transplants to St. Louis. Billing Confusion: During our phone call on Friday afternoon, the staff member mentioned they would apply a 10% discount for the inconvenience. When we arrived on Monday to pay, the total was still $600. I was simply trying to clarify if the discount had already been applied to that $600 or if it was supposed to be deducted from that amount, as I was unaware Brian had already pre-applied it before our phone conversation. Unprofessional Front Desk Staff: While I was politely asking for clarification on the breakdown, the female staff member working at the front service desk aggressively interrupted our conversation. She raised her voice, acted very impatient, and shouted that we couldn't get "a discount on top of a discount." She then escalated the situation by shouting: "The service department gave you a discount because they knew you couldn't get your car, which is not our job to get you the shuttle after 5 PM." I was not demanding an extra discount—I was simply asking a question to understand my bill. Telling a customer "it's not our job" and yelling at them at the front desk is completely unacceptable. While Brian and Stuart provided excellent customer service, the lack of transparent shuttle policy details and the front desk staff's poor attitude were extremely disappointing.
• AD

  Arman Dzafic

  Oct 6, 2026
  5.0
  We had an absolutely fantastic experience purchasing our new van! Marc Gaby, Joe Russo, and Aaron Adams went above and beyond to make the entire process easy, comfortable, and enjoyable. We truly felt like we were taken care of every step of the way. A heartfelt thank you to Marc, Joe, and Aaron for your time, kindness, and genuine care. We couldn’t be happier with our new van or the experience we had. I would highly recommend this team to anyone looking to purchase a vehicle. They set the standard for outstanding customer service, and we would absolutely buy from them again! Arman & Christine Dzafic
• AM

  Amanda Myers

  Sep 19, 2026
  1.0
  Brought my 2018 Honda CR-V in because of the head gasket recall, I thoroughly explained the issues to the service writer. I paid for a full diagnostic check up and was told that the head gasket was fine, it was the fuel injectors. When I picked the car up, after having the fuel injectors changed, it was presenting the same issues as when I brought it in originally that morning (misfiring, stalling). So I brought it back immediately, they re-diagnosed the issue as the head gasket recall the following morning. I repeatedly asked for the results showing that the fuel injectors were bad and all I was given was P2097 code was present, therefore it was the fuel injectors (could also be the MAF sensor and O2 sensor failures) and that the fuel-air ratio test they performed doesn’t save once the tech clicks out of that screen (why? Shouldn’t that save to the VIN?). He also suggested, several times on different calls, that he could make up documents if he wanted showing the data. I was also told that because the coolant level wasn’t low, they didn’t do the full diagnostic of the head gasket “since most people don’t know how to open the hood of their car” (I had topped it off before knowing about the head gasket issue because I didn’t want the engine to blow up). The issue was finally resolved, after leaving several follow up calls with the service manager, in a heated discussion with him asking when I became a Honda mechanic, accusing me of chasing the codes by changing the spark plugs and coil packs (which was never brought up and the suggested maintenance included changing them soon), and telling me I’m no longer welcome at that dealership because I asked for a refund since no definitive proof was given of said failed injectors. No problem sir, I wouldn’t come back even if the car was dead outside your dealership.
• OB

  Olivia Brimmage

  Sep 17, 2026
  5.0
  I don't write many reviews, but when I do, it's because my experience was either exceptional or terrible. For me, there really isn't much in between. I'm sharing this because I hope it helps someone looking for a vehicle find a dealership they can genuinely trust. Two weeks ago, I visited another dealership with every intention of purchasing a vehicle. Unfortunately, what should have been an exciting experience turned into a disappointing one after I encountered what I felt was unethical behavior from both the sales and finance team. I left frustrated and discouraged. While I needed a car, I knew I couldn't do business with a company that lacked integrity, regardless of how much I liked the vehicle. The most frustrating part was that my car search had to start all over again. Determined to keep looking, I started searching online and came across Bommarito Honda. I noticed they had two Honda CR-Vs on their website, an EX and a Touring, that caught my attention. I called the dealership and spoke with Rachel, who was friendly, professional, and transparent from the very beginning. She confirmed both vehicles were available and scheduled an appointment for my husband and me to come see them the following day. From the moment we arrived, the experience felt different. We were immediately greeted with smiles, handshakes, and genuine hospitality. The staff introduced themselves, welcomed us, and even offered us drinks, snacks, and ice cream (which happens to be my favorite!) while we waited for Rachel. It may seem like a small gesture, but it's those little things that make customers feel valued. When Rachel came to meet us, she was every bit as pleasant in person as she had been over the phone. She was prepared, organized, and had both vehicles ready for us to test drive. What truly impressed me was that Rachel wasn't just along for the ride during the test drive. She knew the vehicles inside and out. She could answer questions about the vehicle history, maintenance records, tire replacement history, and all the trim-specific features. One feature we particularly loved was lane assist, and Rachel took the time to patiently walk us through how it worked until we felt completely comfortable using it. At no point did we feel rushed, pressured, or like we were being "sold" a car. Instead, we felt like Rachel genuinely cared about helping us make the right decision for our needs. She answered every question with honesty, showed incredible patience, and most importantly, demonstrated something that can be hard to find these days: integrity. We decided to purchase the CR-V Touring and I couldn't be happier with our decision. After the disappointment of my previous dealership experience, Rachel and the entire Bommarito Honda team restored my faith that exceptional customer service still exists. I left feeling valued, respected, and confident that I had made the right choice. More importantly, I drove home in a vehicle I love, knowing I had been treated fairly every step of the way. Rachel, thank you for your kindness, professionalism, patience, and genuine care for your customers. And thank you to the entire Bommarito Honda team for creating such a welcoming and trustworthy environment. You truly made what could have been a stressful experience enjoyable, and for that, I am incredibly grateful. We just brought our CR-V Touring home yesterday, and we're already loving it. It looks great sitting in our driveway, and we've already had a neighbor stop by to compliment us on it. More importantly, every time I look at it, I'm reminded that we not only found the right vehicle, but also the right dealership and sales consultant. If you're like me and want a dealership that values honesty, integrity, and customer service, I highly recommend Bommarito Honda. My experience with Rachel and the entire team exceeded my expectations, and I couldn't be happier with my purchase.

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