DOBBS TIRE & AUTO CENTERS

Reviews

• CB

  Cheryl Brown

  2 days ago
  5.0
  Very happy. I had a slow leak in my back tire. Made an appointment to drop off my car (which was very easy). They patched it for no charge because i had bought the tires there
• DC

  Deb Crump

  Aug 5, 2026
  2.0
  I came in with a nail in my tire. Picked up and drove home. Next morning low pressure on again. Drive it back. Tech that worked on it checked it and sd "my bad" I'll have to take it back again. I know folks make mistakes, but damn. A little frustrated with the quality of service and the time it took a second day.
• CG

  Cathy Gruebbeling

  Jul 28, 2026
  2.0
  No familiar faces since I was in last. I stood in line 18 minutes waiting to check in my car. I was told my car would be done in an hour but it was 2+ hours. I was there 2:55-5:40 pm. I was not informed on the additional work being done. I was not informed when my car was finished. I saw the frustration on the guy's face checking me out. I was frustrated, too.
• MS

  Melissa Smith

  Jul 25, 2026
  1.0
  Dropped 2 vehicles off at 9am. Both were getting 2 tires replaced. The manager says they would call when it was done. No call all day until they were closing and we pulled up as the manager was walking out the door and he didnt look at anyone, walked to his car and sped off. Now we can't get our vehicles until Monday.
• JS

  Jess Thacker Schleinat

  Jul 10, 2026
  2.0
  I wanted to send a private message to corporate and not have to ding the local store specifically with a poor review but as you can see from the photo the “contact us” page on their website doesn’t exist! Horrible customer experience: I called to try and schedule an appointment for over a week out, but was told I had to schedule online. The new scheduling website was terrible. It would not let me schedule more than one service (ex: safety AND emissions, tire rotation AND alignment) nor would it keep the updated contact information I tried to change. After 15 minutes struggling I had to call back and have a human schedule me. Ok, I dropped off at my 8:00AM appointment for oil change, tire rotation, alignment check and emissions. The person read off what they had on file and he didn’t mention the emissions. After all that, it still wasn’t scheduled correctly and he was said they only had one inspector and a full day. I call at 4:50PM to see status update and they said they didn’t even get to my car all day! Different excuses from different workers- come to find out the oil change was done but nothing else. One person said that the four different services required four different technicians. Ok, one out of four for a whole day? The inability to schedule and provide accurate estimates of when work will be completed is just so inconvenient. I needed my car that night so I picked it up and said I’d drop it off 7AM the next day. Long line at 7AM of people dropping off- the guy in front of me was also back for the second time. He dropped his car off Wednesday for new tires only to be told at the end of the day the tires weren’t even ordered and to come back Friday. Even though they promised my car would be first, my workday today is blown. This time around, turns out I could NOT depend on Dobbs. I would love the opportunity to speak to someone from corporate about the customer experience with the new scheduling tool. The local team was equally as frustrated by it and advised I talk to corporate because their voice hasn’t been heard so far. There is obviously stuff at the local level that needs improving, but it seems like they are not being set up for success right out of the gate. I’ve been coming to this location for 9 years and have no plans of looking elsewhere for business (despite everything). I just want to help be part of the solution so it’s a better customer experience next time. Please call me.

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