DOBBS TIRE & AUTO CENTERS

Reviews

• SM

  Shad Menard

  1 day ago
  1.0
  I tried to make an appointment and, without even taking my name, they just told me to drop it off and write the requested services on the drop envelope. I wrote down the following services; front brakes + line flush, tire rotation, fix Tire Pressure Management Sensors, replace battery, and perform safety/emissions inspections. Immediately after they opened, they called me and said I needed two new tires, which I authorized. When I got the “your car is ready” call, I arrived to discover they had changed and balanced the two tires and performed the inspections (it passed). Needless to say, my front brakes still need to be replaced, my TPMS light is still on, I went to O’Reillys for a battery. Somehow, it still cost me over $700. Zero stars. Would not recommend.
• KK

  Karen719

  2 days ago
  5.0
  They were so helpful to fit my son in for an appointment since he was coming from out of town. Thank you!
• CK

  Chris Kiefer

  4 days ago
  2.0
  I went in for tire rotation but one rear tire had a screw in it so needed replacing. Purchased two new tires and asked they put them on the front to have the newer tires on the front for wear. They put them on the back. I rotated them myself and found three nuts were tight on the new tires but two were hand tight. This was the second time at this location I was hoping to get a ride home, which you advertise, but was told they didn’t staff for it. Don’t bother to offer a service if you won’t hire someone to do it.
• JM

  James Motlik

  5 days ago
  5.0
  Both guys at Dobbs Matt and Cody do a great job. They got me in and out very fast and their customer service is amazing. They are always right cheerful happy and take care of the customers.
• KR

  Kassandra Robertson

  Jul 25, 2026
  1.0
  Updated I am extremely disappointed and frustrated with my experience at Dobbs. The tire pricing was reasonable, and Cooper was running a great promotion (buy 3, get 1 free). The store manager was great when I originally ordered my tires and scheduled my appointment. Unfortunately, the service and follow-up after that have been extremely disappointing. 7/22/26 – Tire installation: I dropped my Jeep off at my scheduled appointment time of 10:00 AM. When I followed up around 1:00 PM, they had not even started on it. I followed up again around 3:30 PM because I needed my Jeep and had another scheduled appointment. They were finally putting the tires on. When I arrived around 4:50 PM, I was told it would only be a few more minutes. I waited another 45 minutes before my Jeep was finally ready around 5:30 PM. I was given a $25 discount toward a $200 alignment for the “inconvenience.” 7/23/26 – First issue: The very next day, I heard a clicking sound coming from the right rear tire. I had to use my own PTO and personal time to leave work early and return to Dobbs. I was told the tires had not been balanced correctly, and correcting the issue took another hour. 7/30/26 – Same issue returns: The clicking sound came back, requiring me to return to Dobbs AGAIN. I specifically told the manager that I was going on vacation to Colorado with my children. He reassured me that the problem was fixed and had TWO people look at it to make sure everything was okay before I left. I trusted that reassurance. 8/11/26 – Same issue returns AGAIN: While I am on vacation in Colorado with my children, the exact same clicking sound from the right rear tire started again. This will now be my THIRD time having to return to Dobbs for the same unresolved issue. I am furious. I have already used my own PTO and personal time multiple times dealing with a problem that should have been properly fixed the first time. Now I am on vacation, hundreds of miles from home, with my children, and dealing with the exact same problem I was specifically reassured had been fixed after two people inspected it. I now have to worry about whether my Jeep is safe to drive from Colorado back to Missouri. I’ve never had this problem with my tires before. I should not have to repeatedly take time away from work, rearrange my schedule, and now deal with a recurring tire issue while traveling with my children because the original installation was not done correctly. The employee who assisted with the original installation was also difficult to deal with. At one point, I was put on hold for 17 minutes while he tried to “figure out” the status of my Jeep. When I returned for the balance issue, I was told it was due to a name mix-up on the paperwork, even though the appointment information had been verified with the manager ahead of time and again on the day of service. At this point, it is difficult not to feel like my appointment was forgotten, rushed, and not properly completed. The manager was great when I purchased the tires, which is why this experience is especially disappointing. Had I received this level of service on the day I originally ordered the tires, I would not have purchased them from Dobbs. I paid for four new tires and expected them to be installed correctly and safely. Instead, I have lost personal time, used PTO, made multiple trips back to the store, and am now dealing with the same unresolved problem while on vacation with my children.

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