Mercedes-Benz of Creve Coeur Service

Reviews

• JM

  Jinea Meyer

  Sep 16, 2026
  1.0
  Avoid the service department. Extended wait times, inconsistent communication and incomplete service.
• SS

  sanjiv shekhar

  Sep 9, 2026
  2.0
  I leased my Mercedes EQE from Plaza Mercedes of Creve Coeur, now Mercedes-Benz of Creve Coeur Service, expecting Mercedes-level reliability and peace of mind. Instead, I have learned that when something goes wrong, this car can quickly become unusable. A failed software update left the EQE completely disabled. It had to be towed from my garage to the dealer, and I had to cancel my planned trip. Then I had a flat tire. No spare tire means another tow. One replacement tire cost me over $500. For a premium luxury vehicle, this is unacceptable. A software glitch or a simple flat tire should not leave you stranded and dependent on a tow truck. I bought into the promise of luxury, technology, and freedom. Instead, I often feel caged by this car, wondering whether I can depend on it when I really need it. My advice: Think very carefully before buying or leasing a Mercedes EV. Ask yourself one important question: **When something goes wrong, will this car get you home—or leave you stranded?** #MercedesEQE #MercedesBenz #MercedesEV #ElectricVehicle #EVOwnership #MercedesBenzEQE #MercedesBenzCreveCoeur #EVExperience
• BW

  Bena Weeks

  Jul 13, 2026
  1.0
  Good lord, I pray for them.. I used to get good service but now I have to go to Mercedes of St. Louiswhich I was fully unimpressed with But my experience there with leaving my car unlocked in garage… But Plaza Service has done that as well. Reid Vann .. I 💯trust Far from valuing their customers, they’ve taken the lying automated systems, not answering phone calls, and Curtis today has deferred and claim that he reached out to the warranty company… Continental warranty, which I bought from Plaza… He claims that they denied it. I contact a continental and they said they have no such claim on file unfortunately, I cannot file a claim myself as the policy holder… They said they will replace the faulty parts, but Curtis told them it only needs a software update to correct my faulty breaking system!!! So Plaza wants me to pay hundreds of dollars for faulty software? They’re not even sure that it’s software I’ve seen no evidence that it’s software I’ve seen no diagnostics. I’ve heard nothing and they didn’t even turn in a claim but they told me it was denied and I owe thousands.!!! Continental says I can take it anywhere else… Well, I guess I’m going back to my trusty Reid Vann.. Sorry, I ever even paid for maintenance at Plaza, which is no longer Plaza by the way
• VR

  Virginia Rowe

  Aug 23, 2025
  5.0
  Curtis was very helpful with scheduling my service appt and following through with the details. It is, however, very difficult to reach a knowledgeable person to schedule an appointment!