INFINITI of Creve Coeur

Reviews

• TA

  TRACI ARMSTRONG

  1 day ago
  3.0
  I’ve been visiting this dealership for the last 4 years now. I will say the service is great each time I go in for service. My problem is no one say hello to you(me). I’m always greeted with that one person that plans to help me however no one else say hello. They will literally look in you face and not say a word. That is very rude in my opinion. This will not stop me from visiting because I do love the service that they provide.
• LI

  Linda Ingalls

  5 days ago
  1.0
  Purchased a new vehicle in late August from this dealership. Rear passenger tire blew out in the middle of the road this past week. I received a tire pressure warning on my dashboard and it revealed that my tires’ PSI had been in the 50s rather than the recommended 30s. Brought my vehicle into a local dealership only for them to tell me that the hole was too big to patch up and had to order a new tire instead. Reached out to the original dealership and explained the situation- they had overinflated my tires from the lot, which was reckless, dangerous and a potential liability since overinflated tires are extremely prone to blowouts. The manager, Jimmy Dolan, claimed that it was a case of “road hazard,” and therefore wouldn’t pay for the replacement tire even though they made the tires conducive to pop, which it did. I felt that I was being very reasonable in asking for reimbursement since their actions led to conditions of popped tires. I understand the terms of a limited warranty but this incident was indirectly and directly caused by their actions. When a consumer purchases a luxury vehicle, I would expect the business to focus on building customer relations, taking accountability and providing resolutions. We don’t and wouldn’t have a problem paying out of pocket if it was a random incident but the fact that they completely dismissed their part in any of this is what makes this dealership and its management feel like they would rather pass the buck. I plan on filing a complaint to the BBB, to the General Attorney’s Office, Infiniti’s corporate office as well as other resources that I can find. This result was, and is, a huge disappointment and honestly a surprise given the okay experience we had when purchasing this vehicle.
• WR

  Wes Rader

  Sep 16, 2026
  5.0
  Had a really nice salesman named Ron Oldham. Good experience, I highly recommend this dealership.
• JP

  Jacob P

  Sep 14, 2026
  5.0
  I came to Infiniti of Creve Coeur after I made 4 failed visits to Dobbs over several months to get an AC issue fixed that dobbs still could not resolve. The infiniti service team worked on it, kept me updated through the process, and were very fast to get the problem diagnosed and fixed in a couple hours; way faster compared to other places I’ve visited in the past. Big thank you to Zach Beason, Jenna Rieker, and Peter Merz for their excellent care in helping get my car sorted out and properly fixed. Will be back in the future.
• KE

  Kirk Eidel

  Aug 6, 2026
  5.0
  Great staff from the young salesman Johnathon to the sales manager Jimmy and at the end of the line finance guy Rich. I bought a 2019 Tesla model 3 awd long range with 27,000 miles one owner car. Very nice used car I would definitely buy another car from them.