BMW of Creve Coeur

Reviews

• LW

  Libby Weiss

  4 days ago
  5.0
  Jaedon was a pleasure to work with during my visit to BMW! He was so kind, professional, and helpful throughout the entire process. He made everything easy and was always willing to answer my questions. I really appreciated how friendly and attentive he was. I would definitely recommend Jaedon to anyone looking for a great experience at BMW!
• CC

  Candice Cherry

  6 days ago
  5.0
  I had a wonderful experience working with Jaedon Roderick. From beginning to end, he was professional, knowledgeable, patient and easy to work with. You can tell he truly cares about his customers and wants them to leave happy. I highly recommend asking for Jaedon. 5 stars all the way!
• CH

  Celeste Haefner

  6 days ago
  5.0
  My dad’s midlife crisis is definitely buying a fancy car 🤣 he doesn’t want to rush it though. We went into a couple different dealers in the area and BMW creve coeur was definitely his favorite. They didn’t make us feel pressured and Debbie, the lady who was showing us around, was very personable and patient. I have a feeling once my dad is 100% ready to buy he’s going to return here!!
• KC

  Katie Cashel

  Aug 10, 2026
  5.0
  I had a great experience working with Stephon when purchasing my BMW. From the very beginning, he was professional, knowledgeable, patient, and genuinely focused on making sure I found the right vehicle for me. He made the entire buying process feel comfortable and straightforward and I never felt pressured or rushed into making a decision. What stood out to me most was Stephon’s follow through. His customer service did not stop once I drove off the lot. He continued checking in with me afterwards to make sure everything was going well and that I was taken care of. Even when I had questions or concerns after the purchase, he made himself available and did everything he could to help get things addressed. That level of follow up is something you do not always get when buying a car and I really appreciated knowing that he genuinely cared about my experience beyond just making the sale. Stephon was an absolute pleasure to work with, and I would definitely recommend him to anyone looking to purchase a BMW. He represents what great customer service should look like, and I truly appreciate all of his help throughout the entire process. Thank you!
• AG

  Ann Gerbin

  Aug 10, 2026
  1.0
  Writing a bad review is never my favorite thing to do. But the experience I had with Creve Coeur BMW was beyond bad. I have left messages for the Service Manager and no one has bothered to call me back. I recently brought in my X6 for a flat tire replacement. During the course of the day, I was sent a link from the tech, recommending tire replacement for all 4 tires. I tried calling the service person assigned to me, Sean. He never returned a call. Online, I approved the change without ever talking to anyone about it. No one called me to say my car was ready so at 5:30 pm, I finally went up there to find out if it was ready to pick up. When I arrived to pick it up, the service advisor, Riley, could not find my car in the system. There was some confusion about where my car was, which was unnerving. She finally finds my car after telling me to wait in the waiting area. When they pull my car up, my tires/rims are dirty and covered in a white substance (I took pictures). They did not bother to wash or clean it up at all. I have left messages for the service manager to discuss the really crappy service I received and no one has called me back. Very disappointing service and this is why I go to West County BMW. I had no choice this time as I had a flat tire and Creve Coeur is closer to my house. I am open to anyone there that would like to discuss this on the phone. Terrible customer service all around. I will avoid this location in the future. UPDATE: Gary, the General Manager, called me to discuss the situation. I am impressed that he was willing to accept responsibility and apologize for the situation. That is good customer service! Thanks Gary; it was nice talking with you.