Audi Creve Coeur

Reviews

• SH

  Shelly Harris

  Oct 3, 2026
  5.0
  My SUVis absolutely BEAUTIFUL. The process was easy and the customer service was excellent! Rico will take care of you
• BR

  Breshawna Robertson

  Sep 30, 2026
  5.0
  I went to Audi Creve Coeur to get an oil change on my 2024 Audi Q5 and ended up buying a brand-new 2026 Audi Q5, and I have to give a huge shoutout to John Lupia and Lauren! Buying a car is a big decision, and they made the experience feel exciting from start to finish. They were friendly, patient, and easy to talk to. They answered my questions, walked me through the process, and made me feel comfortable the whole time. I never felt like I was being rushed. They understood that I needed a moment to take it all in.. because once I saw that Q5, I was already mentally picking out my first driving playlist. 😂 John and Lauren made this more than a car purchase for me. It felt like a celebration, and I appreciated the care they put into making the day special. I’m absolutely in love with my new Audi Q5! Now I just need to come up with an excuse to drive somewhere every day. If you’re shopping at Audi Creve Coeur, ask for John Lupia and Lauren. They’ll take great care of you!
• KD

  Kelli DH

  Sep 20, 2026
  1.0
  I'm extremely frustrated with the service department experience. I dropped my new Q5 off on a Saturday for a system malfunction light issue and didn't hear a single update for almost a week. The only communication I got was a text saying the part would arrive Saturday or Tuesday, then radio silence again. I had to reach out myself on the following Friday, two weeks later, and only then did they tell me it would be ready today. To make matters worse, when I finally got the car back, the second key fob doesn't work due to the update or my digital key. Would have been nice to communicate that to me so I could have brought it in for them to update it!! For a luxury brand, this level of poor communication and service is unacceptable. First time buying an Audi and will be the last!!
• DO

  David Ott

  Sep 17, 2026
  2.0
  Out of state buyers beware — I bought a new Q8 for Audi Creve Coeur. The sales team was great and pricing was fair. Despite a $595 doc fee Audi Creve Coeur did not complete the paperwork for out of state buyers, failed to provide required documentation, did not tell me they were not collecting tax, and delivered some documentation over 30 days after the sale. I had to pay penalties to the state of illinois and pay additional fees to get paperwork filled out correctly. Given what I had the I was told if I had been pulled over the car would have been towed. The dealer response was “sorry” No attempt to understand how they could correct the process for other buyers. Unfortunate because they had good inventory and pricing. I’ve bought out of state before and this is not the norm.
• VN

  Vegas Ninja

  Sep 10, 2026
  2.0
  Review of Audi Creve Coeur — purchased a 2020 Volkswagen Atlas Cross Sport on July 14 Allison and the rest of the staff made the purchase itself a breeze. Everything was negotiated over the phone and by email - I won't even set foot in a dealership until we've agreed on an out-the-door price. I refuse to play the car-salesman game, and they were fantastic about that. Now, the after-sale experience. First, a rock chip appeared in the windshield within 48 hours of taking delivery. I chalked it up to bad luck - until Safelite arrived and told me the glass had already been repaired (incorrectly) and the damage was spreading. The only fix was a full windshield replacement. That repair was never disclosed to me anywhere - not on the paperwork, not verbally. Since Safelite found an existing repair that had been done not long before I bought the car, the dealer's shop almost certainly knew about it, and it should have been disclosed. I bought the car as-is, and the dealer would do nothing about it, so I paid Safelite $900 out of pocket. Shady, but I wasn't going to fight over it. Here's the one that really gets me: I spent an hour at the DMV, everything in hand, ready to pay taxes and get plates - only to find that Audi Creve Coeur sold me a car with a safety and emissions inspection that had expired before I even bought it. The inspection was performed April 8 - 96 days before the July 14 purchase. These inspections expire at 90 days. They sold me a car with paperwork that was already dead on arrival, and I had to make a second trip to the DMV and wait another hour-plus on plates. I'll note that we were actually happy with the purchase experience and were planning to buy a $75k Audi Q7 from them in the very near future. But between the undisclosed windshield repair and selling us a car with an expired inspection, we're done. There's no way we're spending that kind of money with a dealer that can't get the most basic things right. How do you sell a car without checking that the inspection you performed yourself in April hadn't already expired by the time you delivered it? This is just another example of exactly why I despise car dealerships. I'd happily pay MSRP if I could buy directly from the manufacturer and have the car show up at my house with all the proper paperwork..