Enterprise Rent-A-Car

Reviews

• RS

  Robin Strimel

  5 days ago
  5.0
  Great team at the Columbia, Mo. airport. Got the car we wanted and answered all our questions. Great experience!
• MM

  Milissa

  Sep 23, 2026
  5.0
  Every single employee at this Columbia airport location was out of this world helpful! I would fly into this area again just for the car rental experience at this location. All the guys were great and I can’t say enough good things about this enterprise location!!!!
• SG

  Seda Guler

  Sep 22, 2026
  1.0
  Booked a reservation online and received a confirmation email. Literally 5min later I get a call saying they don’t have any cars available at the Columbia Airport location. Your system should not let you reserve it if you cannot mark it sold out for the day. What a waste of everyone’s time! Same thing happened at the downtown location too.
• RM

  Roger Moore

  Sep 14, 2026
  5.0
  Car was exceptional. Staff at both pick up and drop off were very friendly, helpful, and professional
• AM

  Andrew Melvin

  Sep 9, 2026
  1.0
  Most disappointing customer service I have ever received from an Enterprise location. I received a voicemail at 6:45 pm today from staff member, Collin, telling me that they do not service my United flight as it arrives after 10:30 pm, the posted listing time for the location’s closure. I made this reservation on July 21st, and my flight information has been included with my information since then. Due to my work commitments that are bringing me to the area, I have no option or availability to pick up the vehicle at a different time tomorrow. On my first trip this year to Columbia, I had a rental scheduled for March 9 at 9:30 pm. My flight was delayed, and we didn’t land until almost midnight. The location was open when I arrived, and the counter associates told me that because I entered my flight number in the reservation, the location stayed open for 1.5 - 2 hours to accommodate passengers. My “start charges” time was 12:04 am on Tuesday, March 10 (I am happy to provide the invoice and/or confirmation # to verify this). I made my reservation for today with this in mind. -It is incomprehensible that the location would stay open two hours to accommodate a spur of the moment delay, but not an additional 20-30 minutes to receive guaranteed customers (and guaranteed revenue) on on-time flights with a reservation. If that is a formal policy, it should be reconsidered. -The location had seven weeks to notify me that this reservation wasn’t going to work for them or that their policy had changed. All of the information about my logistics was included from the beginning. Receiving notice via phone four hours before my arrival is deeply inconsiderate of my time and needs, especially considering the lack of other transportation choices. Or, the online system could’ve been tailored to reject my reservation (or share some type of warning) after the flight info was input. I do not feel respected as a customer at this location. I am loyal to the Enterprise brand as I normally have no issues, including at other airports, but after this experience, it is unfortunate that COU doesn’t have alternative options because I would explore them. I’ll now be using this trip to determine if rideshare apps provide a better value for my time and money when I visit moving forward.

Frequently Asked Questions About Enterprise Rent-A-Car