Waterway Gas & Wash Headquarters

Reviews

• JP

  Jhonny Polo

  Sep 9, 2022
  1.0
  Town and country location, lamp and lantern village. My second visit there in my Maserati Granturismo, and it was a very disappointing experience. They messed up both driver side wheels, looks like whoever pulled it in hit the Rail walls on the track of the carwash. I spoke to the GM there, and she said she would review cameras and tried to wax the damage away. She said she doesn’t think what happened was from the rail because it’s plastic and doesn’t reach that high. I told her the damage is in both wheels in the exact same spots all around the wheels on driver side meaning it did happen at the wash, and it makes sense because if it wasn’t plastic it would have ate through the metal but because it’s plastic it ate through the clear coat only. She still won’t admit, and I told her to pull the car in to see herself that the rail does go high up on the wheels because they’re performance wheels and tires, she wouldn’t do it. She filled out a form and wanted to discuss with upper management even though she said she was the general manager there. She told me they will follow up in a couple of days, these wheels are $3000 and they messed up two. These can’t be powder coated the same color as to factory, needs to be ordered from manufacturer. I’m very disappointed with how they handled the situation and will be canceling my membership. Th general manager called me and said let’s agree to disagree and that they won’t be fixing my wheels since it’s not a factory color but powder coated.
• DD

  DariusCY

  Apr 29, 2021
  1.0
  Attitude seems to be the company culture!!! From the receptionist answering the corporate phones, managing partners and a couple of management staff, one at Kirkwood location and South Kingshighway location. It’s a white dominated establishment and not diverse by a long shot. They don’t value good paying customers and employees at that extremely terrible Creve Coeur location are the worst bunch of young people by far. Again, you get what the top players put out. Do yourself a favor, save time and money go to Zipps. Trust you will be better off and served.
• AM

  Antoinette Matthews

  Feb 10, 2021
  5.0
  The staff & management team is very nice