Valvoline Instant Oil Change

Reviews

• KC

  Keri Creed

  May 11, 2026
  5.0
  I always come here for oil changes. Everyone that helps from the CSR to the manager is very friendly. They communicate well and don’t try to sell you stuff that you don’t need. I just couldn’t give them higher ratings.
• MP

  Melani Paull

  Apr 29, 2026
  5.0
  Love this location. The staff is always very nice and happy to assist. Efficient service.
• GG

  Gk Gak

  Apr 19, 2026
  3.0
  I've been going to Valvoline for many years. Typically to Chesterfield location. Very disappointed in the reaction of the tech when I started my vehicle and it squealed very loud! He immediately came to a conclusion I needed a new serpentine belt without even looking! I said Well it didn't make noise when I got there and I just replaced a few ago weeks ago. The oil technician spilled oil all over my engine, I saw the employee wiping down something around the engine you should check that. He did. Washed off the spill and it stopped. No apologies said. Very poor customer service. I will probably go across the street to the company that took Jiffy lube building.
• PS

  Paul Schneider

  Apr 19, 2026
  1.0
  On Sunday morning, I arrived at 8:30 for an oil change in the technician here at Chesterfield. Missouri told me the website is wrong and it actually opens at nine. I’ve returned at 9 o’clock and now it’s 921 and the manager’s not here to open the store according to one of the workers this is just a manure bag of operation. It’s terrible.
• TH

  Tyler H

  Apr 17, 2026
  2.0
  I would stay away from this location if possible. Went in for an oil change and they recommended I get a radiator flush, so went ahead and did it. 4 days later, my check engine comes on, I take it back to them and they are telling me I have to take it to a full auto shop because it's reading error codes for thermostat and temperature control now. Their assistant manager told me Valvoline would cover the cost if it was due to something they did. I understand mistakes can happen, but when it is costly, I would at least expect it to be righted. I took it to my dealership and they said that the flush was not done properly and air was in the system, so they had to do a full system bleed which cost me $1100. I attempted to reach Valvoline but they have just ignored my complaint. At the very least, I would like a refund for the service that I received. Edit: I finally was able to get someone from Valvoline to open a case, and they did end up refunding me which was great, so I am happy that they at least made it right. I bumped my review to a 2, mostly because while I appreciate them making it right it was a headache that I had to go through all of this.

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